[Hiring] Senior Epic Dorothy/Comfort Consultant @Prominence Advisors

Role Description

Prominence is looking for a Senior Epic Dorothy/Comfort Consultant with deep experience in Epic Home Health (Dorothy) and Epic Hospice (Comfort) to lead a current-state assessment and gap analysis for one of the nation's leading health systems. This role will evaluate how Dorothy and Comfort are built and used day to day, compare the current state against Epic Foundation System design and industry best practice, and deliver a prioritized roadmap of optimization opportunities.

• Lead a structured current-state assessment of Epic Dorothy and Epic Comfort, including review of build and workflow documentation, policies and procedures, open tickets and enhancement requests, operational KPIs, and known pain points.
• Facilitate virtual stakeholder interviews with home health and hospice leadership, intake, scheduling, field clinicians, the hospice interdisciplinary team (IDT), revenue cycle, and IS application teams.
• Conduct screen-share workflow walkthroughs with frontline users to understand how the applications are used in practice.
• Review system build against Epic Foundation System design, identifying licensed but unused functionality and Epic release adoption gaps.
• Document handoff points and workflow impacts between Epic and adjacent third-party systems, such as workforce and time and attendance platforms.
• Catalog gaps by workflow area and score each by impact (operational, financial, clinician experience, and compliance risk) and effort to resolve.
• Lead validation working sessions with client project leadership and key stakeholders to confirm findings.
• Build a prioritized next-steps action list organized into quick wins, near-term (~90-day), and longer-term strategic items, with a suggested owner for each (IS, operations, Epic, or partner).
• Help define follow-on remediation options and scope to inform future phases of work.
• Prepare and deliver an executive readout that translates findings into clear, actionable recommendations for clinical, operational, and IS leaders.

Qualifications

• 5+ years of hands-on experience with Epic Dorothy (Home Health) and Epic Comfort (Hospice), including build, implementation, optimization, or application support.
• Current Epic certification or proficiency in Dorothy and/or Comfort.
• Deep working knowledge of Epic Foundation System design and Epic-recommended workflows for home health and hospice.
• Demonstrated experience leading current-state assessments, gap analyses, or optimization reviews of Epic applications.
• Strong understanding of end-to-end home health and hospice operations, including referral and intake, scheduling, field clinician documentation, plan of care, hospice IDT, and billing.
• Experience facilitating stakeholder interviews and workflow walkthroughs with clinical, operational, revenue cycle, and IS audiences.
• Ability to evaluate findings by impact and effort and turn them into a clear, prioritized roadmap.
• Strong communication skills with the ability to develop and deliver executive-level presentations to non-technical audiences.
• Proven ability to work independently and deliver results in a fully remote consulting environment.

Requirements

• Prior consulting experience delivering Epic assessments or optimization engagements across multiple health systems.
• Knowledge of home health and hospice regulatory and compliance requirements, such as CMS Conditions of Participation, OASIS, PDGM, HOPE, and hospice benefit periods.
• Familiarity with home health and hospice revenue cycle workflows in Epic, including billing and claims.
• Experience with Epic integrations and handoffs to third-party workforce management or time and attendance systems (e.g., Infor).
• Knowledge of recent Epic releases and new Dorothy and Comfort functionality, with experience driving release adoption.
• Experience defining remediation scope, estimates, or phased roadmaps to support follow-on project planning.
• Familiarity with Epic reporting tools (Reporting Workbench, Radar, SlicerDicer) to identify reporting gaps.
• Clinical background (e.g., RN, PT, OT, SLP, or MSW) in a home health or hospice setting.

Benefits

• Competitive Salaried and Hybrid Compensation Plans
• Health Care Plan (Medical, HSAs, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Dependent & Health Savings Accounts
• Short Term & Long Term Disability
• Paid Time Off (Vacation/Sick & Public Holidays)
• Training & Development Fund
• Work From Home
• Charitable Giving to Causes You Believe In