[Hiring] Senior Director, Patient Services @Amylyx Pharmaceuticals

Role Description

The Senior Director of Patient Services will play a critical role in shaping how Amylyx supports patients throughout their treatment journey. This leader will design, build, and launch a best-in-class patient support program for our lead product candidate, ensuring that it reflects a commitment to supporting patient access, education, and operational excellence.

• Bring strategic vision and hands-on leadership to create an integrated support program—from access and reimbursement solutions to patient education and on-treatment support.
• Partner with colleagues across market access, sales, and marketing, as well as cross-functionally, to ensure a seamless and high impact customer experience.
• Define a foundational capability at Amylyx and set a new standard for patient access support.

Responsibilities

• Program Design
  • Design a comprehensive, patient-centered services model tailored to the unique needs of the communities we serve.
  • Define the strategic framework, service offerings, operational workflows, and end-to-end experience for patients, caregivers, and providers, ensuring alignment with the current market access landscape across reimbursement, technology, and delivery models.
  • Optimize the program by determining the appropriate balance of insourced versus outsourced services and planning for program evolution over time.
• Operations Leadership
  • Lead end-to-end patient support operations, including financial assistance, benefits verification, case management, adherence, nursing, and injection training.
  • Build, hire, and lead high-performing internal and field-based patient access and service operations teams.
  • Evaluate, contract, and manage third-party service providers, ensuring strong governance, performance accountability, and alignment with business objectives.
  • Establish compliant oversight across hub services and all patient-facing operations in close partnership with Legal, Compliance, and Medical Affairs.
  • Define KPIs, dashboards, and feedback loops to drive performance, transparency, and continuous improvement across service operations.
  • Serve as the operational lead for launch readiness and ongoing execution by identifying access barriers, leading cross-functional issue resolution, and aligning with Commercial, Market Access, Sales, Medical Affairs, IT, and National Accounts teams.

Qualifications

• Bachelor’s degree required, advanced degree in a related health or business field preferred.
• 12+ years of experience in biopharmaceutical patient support services, including product launch and rare disease product access.
• Proven track record designing, launching, and managing hub services, reimbursement support, and financial assistance programs.
• Expertise in U.S. payer specialty drug coverage, reimbursement mechanics, and specialty pharmacy operations.
• Proficiency in analytics and reporting for service programs and pharmacy data.
• Knowledge of compliance and regulatory requirements for patient support programs.
• Ability to communicate program objectives, launch plans, and performance effectively to internal stakeholders.
• Proven people management experience, including hiring, coaching, and developing teams.
• Demonstrated leadership of cross-functional teams in fast-paced, launch-focused environments.
• An unwavering dedication to patient access and empowering the teams responsible for delivering it.

Work Location and Conditions

• Remote work opportunities within the United States are supported, with some restrictions based on state regulations.
• Travel to corporate location in Cambridge, MA several times a year and attend other company-related events as necessary.
• Must have access to a work setting that enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at the remote location.

Compensation

The pay range posted below represents our good faith estimate of compensation for this role, based on market data and internal benchmarks. The final offer may vary depending on a candidate’s experience, skills, and qualifications, as well as considerations of internal equity.

• Estimated Pay Range: $253,000 — $285,000 USD

Equal Opportunity Employer

Amylyx Pharmaceuticals is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.