[Hiring] Senior Coordinator, Care Access - Autism Resource Program @Lucet

Role Description

Senior Care Access Coordinator Autism Resource Program (ARP) is a non-clinical senior support role that ensures timely access to behavioral health services through advanced care coordination, member outreach, and problem-solving. This position combines customer-focused support, independent decision-making, and cross-functional collaboration to connect members with appropriate providers and clinical resources, remove barriers to care, and promote continuity of care, positive outcomes, and an exceptional member experience.

• Conduct proactive outreach and post-hospitalization follow-up to connect members with behavioral health services, coordinate appointments, and support access to benefits and community resources.
• Build trusted member relationships to assess needs, identify appropriate providers and resources, address barriers to care, and escalate risk concerns to clinical teams when needed.
• Partner with clinicians, Provider Success, and internal teams to support high-risk member follow-up, provider access, program enrollment, and continuity of care.
• Educate members, providers, and facilities on available services and care management processes while helping resolve access challenges and close care gaps.
• Maintain accurate, timely documentation and manage sensitive member information in compliance with HIPAA and organizational standards.
• Demonstrate operational excellence by navigating multiple systems efficiently, communicating effectively, meeting performance goals, and contributing to a collaborative, member-focused team environment.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or other related healthcare field.
• 2+ years of experience in a healthcare, managed care, behavioral health and/or customer service setting; OR High school diploma PLUS 4+ years of experience in a health care, managed care, behavioral health and/or customer service setting.
• Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data.
• Ability to talk and type simultaneously while navigating systems during live member interactions.
• Working knowledge of behavioral health or medical terminology.
• Strong problem solving, critical thinking, and organizational skills.
• Must be organized and able to prioritize, plan, and multi-task balancing competing priorities.
• Ability to pass background check upon hire and throughout employment.

Requirements

• Experience in autism services (preferred).

Benefits

• Hourly compensation between $21.00 - 23.00/hr, PLUS an annual performance-based, discretionary incentive.
• Comprehensive health benefit options: Medical, dental, and vision coverage.
• 401(k) with competitive employer match.
• Company-paid life and disability insurance.
• Paid parental leave and wellbeing incentives.
• Generous paid time off, including volunteer time.
• Flexible spending accounts for healthcare and dependent care.
• Professional development opportunities and tuition reimbursement.
• Remote work flexibility (role-dependent).
• Opportunity for meaningful growth, both personally and professionally.

Company Description

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.