[Hiring] Senior Care Manager @Cencora

Role Description

Plans and manages complex care coordination cases and activities to support timely patient access, treatment progression, and continuity of care.

• Conducts assessments, supports care planning, and facilitates transitions of care that address clinical, social, and access barriers affecting patient outcomes.
• Coordinates with providers, pharmacies, payers, and internal partners to resolve access barriers, align next steps, and maintain case continuity.
• Analyzes case trends, recurring issues, and workflow patterns to identify root causes and recommend process improvements.
• Develops and refines job aids, care coordination templates, and documentation standards to improve consistency and reduce rework.
• Guides less experienced team members on complex case handling, escalation practices, and documentation expectations.

Qualifications

• Bachelor's degree in nursing, social work, health sciences, public health, healthcare administration, or a related field, or equivalent experience required.
• 4+ years of experience in care management, case management, clinical support, patient services, or a related field required.
• Certification in case management, care coordination, clinical specialty, or equivalent preferred.

Benefits

• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities for mentorship.
• Participation in employee resource groups, volunteer activities, and more.

Company Description