[Hiring] Seasonal Imaging Scheduler @Vail Health Hospital

Role Description

Schedules outpatient Imaging and Cardiopulmonary testing in a timely and efficient manner. Works with providers, clinical staff, and technologists to obtain complete orders and schedule correct procedures. Verifies patient demographics and Insurance details to create Pre-Registration Encounters for all Scheduled Procedures.

• Accurate and timely scheduling of Outpatient Imaging and Cardiopulmonary procedures.
• Considers preparation instructions, provider requests, and patient preferences when selecting location, date, and time for the appointment.
• Follows Scheduling and Insurance Guidelines.
• Responsible for answering incoming phone calls, taking complete messages, prioritizing and redirecting calls appropriately.
• Obtains complete orders prior to scheduling.
• Works closely with clinic staff, providers, and technologists to ensure demographic and insurance information is up to date, orders are accurate, and diagnosis codes support medical necessity.
• Creates complete and accurate Pre-Registration accounts for all scheduled appointments.
• Uses scheduling request lists to make outgoing calls to patients as orders come in.
• Documents contact attempts and selects appropriate dates for follow-up calls.
• Enters clear comments for tracking and communication with staff and providers.
• Follows reminder call procedures.
• Provides patients with complete preparation instructions, education, directions, and check-in times.
• Addresses or redirects patient questions appropriately.
• Responsible for coordinating with other staff members and schedulers when out of the office to ensure scheduling activity continues seamlessly.
• Demonstrates excellent communication skills and phone etiquette.
• Interacts with external and internal parties with respect, courtesy, and sensitivity.
• Role models principles of a Just Culture and Organizational Values.
• Perform other duties as assigned. Must be HIPAA compliant.

Qualifications

• Previous admitting or clerical experience preferred.
• Working knowledge of medical terminology preferred.

Requirements

• Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
• Office-level typing and computer skills are required.
• Must have working knowledge of the English language, including reading, writing, and speaking English.

Benefits

• Competitive Wages & Family Benefits:
• Competitive wages
• Parental leave (4 weeks paid)
• Housing programs
• Childcare reimbursement
• Comprehensive Health Benefits:
• Medical
• Dental
• Vision
• Educational Programs:
• Tuition Assistance
• Existing Student Loan Repayment
• Specialty Certification Reimbursement
• Annual Supplemental Educational Funds
• Paid Time Off:
• Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
• 403(b) Retirement plan with immediate matching
• Life insurance
• Short and long-term disability
• Recreation Benefits, Wellness & More:
• Up to $1,000 annual wellbeing reimbursement
• Recreation discounts
• Pet insurance