[Hiring] Scheduler @Ohio State University Physicians

Role Description

We are seeking a medical scheduler to join our team. This role offers the flexibility of remote work for Ohio residents, with an initial three-month onsite training period to ensure you are fully equipped for success.

Responsibilities

• Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
• Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
• Work with callers to resolve complex problems by gaining an understanding of large scale operational processes.
• Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
• Utilize software systems to facilitate patient interactions.
• Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
• Help promote a culture of positivity and teamwork across your team.

Qualifications

• Individuals looking for a career, not just a job, who are interested in making an impact on patient care and growing in an organization.
• Self-starters who are pro-active and eager to find solutions.
• Proven ability to critically think through complex problems and adapt quickly to new procedures as the healthcare industry changes.
• Ability to maintain a sympathetic and calm demeanor to callers, demonstrating high emotional intelligence and an understanding of social cues.
• Motivated contributor who is comfortable working in an office atmosphere.
• High school diploma or equivalent combination of education and experience required. Prior healthcare experience preferred, but not required.
• Entry level opportunities are available with a thorough training program.

Benefits

• Flexible, competitive benefit package.
• Medical, dental, and vision insurance.
• Health reimbursement accounts and flexible spending accounts.
• Retirement plans.
• Employee assistance program.
• Paid time off and holidays.
• Wellness program designed to support employees.

Pay Range

USD $16.93 - USD $25.39 /Hr.