[Hiring] RN - Transfer Center Specialist @Carle Health

Role Description

The Transfer Center RN Specialist is dedicated to facilitating appropriate patient transfers into Carle Hospital from referring physicians and facilities (hospitals, clinics, convenient/urgent cares, surgery centers, etc.) as well as transfers from Carle to quaternary medical facilities (outbound transfers). Responsibilities include:

• Obtaining appropriate patient information critical to determining the appropriate Carle provider, medical necessity and level of care, and demographic information.
• Facilitating a conference call between the referring physician and the Carle receiving physician.
• Ensuring that an appropriate level of care bed within Carle is identified and facilitating a timely mode of transportation.
• Meeting the needs and expectations of referring physicians/facilities, as well as accepting physicians by supporting and managing the patient transport process efficiently and effectively.
• Engaging appropriate departments in the transfer process and monitoring and documenting all activities associated with the transfer.
• Overseeing the entire transfer episode, from start to finish, for communication back to the referring facility and for communication to the physicians assuming care of the patient post-discharge from Carle.

Qualifications

• Certifications: Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR); Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
• Education: College Diploma: Nursing
• Work Experience: EMR 1+ years

Requirements

• Expedites consultation between referring patient-care providers and receiving physicians.
• Demonstrates strong clinical assessment skills to appropriately assess patient acuity and needs.
• Assumes principal responsibility for the coordination of acceptance, admission and transfer, and necessary communication between the referring physician, attending physician and clinical staff.
• Utilizes established scripts and algorithms to facilitate smooth transition into Carle Hospital.
• Develops high quality professional relationships with providers and staff at referring facilities.
• Collaborates with House Officers/Throughput Officers to maximize organizational patient flow and capacity management.
• Communicates patient placement needs utilizing contemporary guidelines and principles of patient safety.
• Conducts recorded three-way calls between referring physician and facility physician as well as nurse-to-nurse report.
• Ensures documentation is concise, meets standards utilizing all appropriate forms, and is completed in a timely, accurate manner.
• Maintains communication after the patient stay to ensure continuity of care.
• Facilitates transfer to other appropriate facilities if Carle Hospital is unable to provide the services required.
• Communicates and collaborates with the House Officer to assure proper bed placement and resource availability.
• Obtains and documents relevant clinical data to assess the needs of each patient.
• Serves as the primary clinical resource to House Officer staff in unforeseen/unscheduled events.
• Manages and coordinates centralized communications between referring and accepting provider services.
• Collaborates with physicians to assess urgency and priority of transfer acceptance.
• Develops and promotes long-term relationships with referring facilities and providers.
• Advocates for regional patients, providers and facilities.
• Arranges and coordinates all urgent and emergent inpatient admission and transfers.
• Receives and processes all patient transfer related requests from referring and accepting providers.
• Documents all required information in Epic and Forefront.
• Develops and utilizes a feedback mechanism to provide follow-up to referring facilities and providers.

Benefits

• The compensation range for this position is $33.11 per hour - $53.88 per hour.
• Carle Health offers a comprehensive benefits package for team members and providers.