[Hiring] Case Management Operations Lead @AlphaHire

Role Description

AlphaGov is seeking a Case Management Operations Lead to establish and run applicant intake and case-management operations for a CDBG-DR homeowner recovery program. The work supports clear applicant communications, complete documentation, consistent eligibility workflows, and construction-ready files for homeowners in Alaska communities.

• Design intake and case-management operating procedures and the staffing model
• Lead applicant communications, eligibility documentation, file quality control, and escalations
• Coordinate case status with construction inspection and scope teams
• Produce applicant-file metrics, exception reporting, and operational insights for program leadership
• Train and coach case staff and partners to program standards
• Improve handoffs, service consistency, and documentation quality across the recovery lifecycle

Qualifications

• Case-management operations leadership in a benefits, recovery, housing, or public-service program
• Experience designing workflows, file standards, quality controls, and performance reporting
• Experience leading applicant or client communications across high-volume or geographically distributed work
• Comfortable as a 1099 / project-based collaborator

Requirements

• Disaster-recovery applicant intake experience
• Rural, remote, tribal-area, or multilingual service-delivery experience
• Familiarity with HUD or CDBG-DR file-documentation expectations
• Experience coordinating housing rehabilitation or reconstruction cases