[Hiring] RN Call Center @UnityPoint Health

Role Description

We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including:

• Triage
• Care management
• Referral management
• Telehealth support

This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends.

Qualifications

• Graduate from an accredited nursing program.
• 1-2 years clinical experience in home care and/or ambulatory care.
• The IntelliCenter RN will have an unrestricted Iowa or practicing state license and will maintain secondary licensure to perform role in UPH service areas.

Requirements

• Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
• Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
• Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
• Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
• Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance for your four-legged family members
• Early access to earned wages with Daily Pay
• Tuition reimbursement to help further your career
• Adoption assistance to help you grow your family