[Hiring] Remote Support Specialist @Siemens Healthineers

Role Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. This is a role that requires troubleshooting experience in Magnetic Resonance/Computerized Tomography as an engineer in Medical Imaging. This is not an IT/Helpdesk or Clinical role.

As a Remote Support Specialist 3 – MR/CT, you will be responsible for:

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR and CT equipment.
• Dispatch notifications to CSE's and provide quality action plans.
• Use remote diagnostics to troubleshoot and resolve technical issues.
• Follow escalation process and communicate with HSC/QIB to drive solutions.
• Travel to assist with on-site repair of customer equipment as required (internationally at times - Canada and Latin America).
• Provide feedback to the factory regarding system performance.

This position may suit you best if you are familiar with the following:

• Provide product support either remotely or on-site.
• Share expert advice, training, and technical assistance to support staff and train lower-level employees.
• Successfully demonstrates leading-edge or extensive knowledge in a technical specialty.
• Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved.

Qualifications

• Associates degree or 2 years of vocational technical training required.
• More than 8 years’ experience working on MR systems.
• Ability to troubleshoot and fix problems remotely using Siemens Remote Services.
• Good communication skills.
• English business proficiency required.
• Shift will be Sunday through Thursday from 2200 to 0630 - 8 hours per day - East Coast U.S. Time.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Long-term and short-term disability insurance.
• Paid parking/public transportation.
• Paid time off.
• Paid sick and safe time.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.