[Hiring] Rehabilitation Consultant @The Canada Life Assurance Company

Role Description

We are looking for a Rehabilitation Consultant in Langley, BC. We’re looking for knowledgeable, empathetic, and dedicated rehabilitation professionals to work as key members of our case management team.

You’ll manage complex disability cases in a pro-active manner with the goal of achieving a level of functional improvement that supports the earliest possible return to employability. You will work directly with the claimant as well as their employer, physician, and treatment providers to achieve the required level of functional improvement to support the employability goal.

You will assess the rehabilitative needs of claimants who are disabled in order to understand the functional impact of the diagnosis. Then you will develop, implement, and monitor the progress of approved rehabilitation service delivery plans based on claimant needs and contractual provisions. Research of appropriate treatment resources as well as active management of service providers resourced to achieve functional improvement toward employability goals is a pivotal responsibility in this role.

You will work in your home office with regular travel within the community.

• Live our values of Customer View; Integrity; Partnership; and Communities
• Operate with a customer-focused mind-set as providing business solutions for our customers is at the core of what we do
• Assess the potential for rehabilitation services to impact on the duration of disability of complex claims through file review as well as telephone and/or face-to-face interview of claimants, employers, and involved treatment providers
• Develop realistic, cost-effective rehabilitation/return to work plans for actions focusing on return to work
• Oversee counseling and/or referral services as necessary regarding identified needs of claimants (disability adjustment factors; treatment; vocational solutions; community resources etc.)
• Maintain follow-up contact with the claimant, focusing on barrier resolution and functional improvements made, while providing claimant support during the intervention period
• Maintain proactive follow-up with all stakeholders, including policyholders and treatment providers with the focus on returning to employability
• Prepare written reports detailing findings and recommendations
• Track rehabilitation activities and document case files electronically

Qualifications

• A university degree in a discipline related to rehabilitation with experience in health or social sciences preferred
• 5 years of experience in insurance rehabilitation or the field of rehabilitation preferred
• Excellent communication and interpersonal skills
• Excellent organization skills, with experience working in a fast-paced environment, requiring regular re-prioritization and critical analysis/assessment skills
• Mental Health experience an asset
• Ability to accommodate a home-based office
• Valid driver’s license and vehicle are necessary due to travel requirements
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs, and up to $2,000 annually towards education reimbursement
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day
• Financial Security: Company-matching pension plan, share ownership program, and additional investment options
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts, and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs, and events