[Hiring] Registered Nurse - Triage Nurse Specialist @Bon Secours

Role Description

The RN Triage Specialist provides telephonic triage to assist callers in determining the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers.

The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality, and experience, coinciding with the organization's mission and identified key strategic or performance initiatives.

The RN Transfer Center Specialist coordinates patient transfer logistics using workflows identified by the client to assist with patient acceptance and bed placement. This RN understands cases are related to ensuring patient care is accepted in an environment that can facilitate a higher level of care or capability as well as continuity of care.

• Performs functions based on defined standards of performance and practice to meet or exceed operational expectations.
• Works collaboratively to foster relationships with referring facilities, physicians, and hospital staff in representation of Conduit Health Partners Mission and Values.
• Collaborates with clinical, medical staff, and leadership teams to identify, trend, and report barriers to patient access and throughput.
• Guided by professional, clinical standards, policy, and evidence-based research.
• Participates in professional development, peer development, and evaluation as well as shared leadership.
• Assistance with data collection for quality purposes will be expected.

There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered.

Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures.

During orientation, you will follow the schedule of 8am - 5:00pm ET for up to four weeks and you will work your assigned shift and align with a preceptor during that final week.

*Hours subject to change based on need of operations.

Essential Job Functions

• Provides telephonic triage or requested support and/or virtual monitoring.
• Offers subsequent recommendations, education, or care advice using decision-making tools, clinical judgment, and defined workflows.
• Participates in care coordination, partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk, and injury reporting.
• Schedules provider appointments and facilitates provider communication.
• Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practice, guidelines, or workflows.
• Participates in virtual monitoring and subsequent reporting and escalation to support services identified by the customer.
• Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.
• Participates in process improvement, professional development, peer development, and peer review.

Qualifications

• RN license required in applicable state(s).
• Multistate/Compact RN Licensure Required.
• ADN or Diploma in Nursing required.
• BSN preferred.
• 1 year of acute care nursing experience required.
• Triage experience preferred.
• EPIC Electronic Health Record experience preferred.

Requirements

• Must have a designated workspace with a locked door, per HIPAA regulations.
• Associates are encouraged to identify a secondary work location, meeting HIPAA regulations in case of power outages.
• Minimum internet speed of primary and secondary work locations: Download speed of 100 Mbps; Upload speed of 20 Mbps.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on the market and employment status.