[Hiring] Registered Nurse - Triage Nurse Specialist @Bon Secours

Role Description

The RN Triage Specialist provides telephonic triage to assist callers in determining the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers. The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality, and experience, coinciding with the organization's mission and identified key strategic or performance initiatives.

• Provides telephonic triage or requested support and/or virtual monitoring.
• Offers subsequent recommendations, education, or care advice using decision-making tools, clinical judgment, and defined workflows.
• Participates in care coordination by partnering with customers to:
  • Reduce readmissions
  • Enhance chronic disease management
  • Manage health risk and injury reporting
• Schedules provider appointments and facilitates provider communication.
• Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practices, guidelines, or workflows.
• Participates in virtual monitoring and subsequent reporting and escalation to support services identified by the customer.
• Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.
• Participates in process improvement, professional development, peer development, and peer review.

Qualifications

• RN license required in applicable state(s).
• Multistate/Compact RN Licensure preferred.
• ADN or Diploma in Nursing required.
• BSN preferred.
• 1 year of acute care nursing experience required.
• Triage experience preferred.
• EPIC Electronic Health Record experience preferred.

Requirements

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status.
• Ability to interpret the appropriate information needed to identify each patient's requirements relative to his or her age and specific needs.
• Patient population includes:
  • Neonates (0-4 weeks)
  • Infants (1-12 months)
  • Pediatrics (1-12 years)
  • Adolescents (13-17 years)
  • Adults (18-64 years)
  • Geriatrics (65 years and older)

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May have periods of constant interruptions.
• Required to travel to off-site locations, occasionally in adverse weather conditions.
• Prolonged periods of working alone.
• Remote/At Home work environment opportunity may be provided, dependent upon business needs and capability.
• Minimum internet speed requirements: download speed of 100Mbps; upload speed of 20Mbps.

Additional Physical Requirements/Hazards

• Manual dexterity (eye/hand coordination).
• Perform shift work.
• Hear alarms/telephone/audio recordings.
• Repetitive arm/hand movements.
• Finger dexterity.
• Color vision.
• Acuity – far and near.

Skills

• Inform medical professionals regarding patient conditions and care.
• Assessment of condition via telephone or video.
• Attention to detail.
• Critical thinking.
• Communication.
• Teamwork.
• Conflict resolution.
• Active listening.
• Relationship building.
• Agility and adaptability.

Range

• Minimum: $32.36
• Maximum: $51.78

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on the market and employment status.