[Hiring] Regional Manager, Clinical Excellence @Outset Medical

Role Description

The Regional Manager, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. Responsibilities include:

• Fostering relationships with the clinical excellence team.
• Partnering with customers to ensure the highest standards of patient care.
• Participating in various aspects of the sales process with the sales team to drive the long-range plan.
• Developing and implementing processes to proactively drive customer satisfaction and loyalty.
• Collaborating with other departments to support the company's strategic objectives.

This role supports the Western U.S. region and requires frequent travel throughout the assigned territory. Candidates should be based within the region, with convenient access to a major airport.

Essential Job Functions and Responsibilities

• Lead the clinical excellence managers for their region.
• Collaborate with the capital sales team to expand partial footprints.
• Support the sales process across Outset’s product offerings for both new and expansion opportunities.
• Ensure the clinical excellence team executes routine and quality customer business reviews.
• Exhibit professionalism in all customer interactions.
• Provide in-person and/or virtual support to customers, partners, and Outset team members.
• Engage and assist in business planning, clinical, operational, and financial action planning.
• Partner with key Outset stakeholders to advance the organization to meet strategic priorities.
• Participate in policies and procedure creation as needed to ensure high-quality patient care.
• Uplevel the skillset of the clinical excellence managers.
• Drive the refresh strategy.
• Lead the clinical excellence team through transitioning problem accounts.
• Collaborate with marketing, clinical, service, and commercial teams to ensure alignment with the company's strategic priorities.
• Partner with Sales Effectiveness on the execution of training programs for the company's medical devices.
• Manage relationships with key stakeholders, including healthcare providers, professional organizations, and regulatory agencies.
• Ensure compliance with all relevant regulations and standards.
• Provide leadership and guidance to the clinical excellence team, fostering a culture of collaboration and continuous improvement.

Core Competencies

• Strategic thinking
• Leadership
• Relationship building
• Decision making
• Prioritization
• Communication
• Talent development
• Timely Execution
• Business Acumen
• Program Management

Required Qualifications

• Bachelor's degree in nursing or a related field.
• Registered Nurse (RN).
• 2+ years of nursing leadership experience in a healthcare or medical device setting.
• Proficiency in compliance regulations and standards.
• Strong communication and leadership skills.
• Experience in developing a business plan and financial models.
• Deep understanding of the health system accreditation process.
• Strong process and quality improvement background.
• Competent in translating data and analytics into action plans.
• Ambition to leverage clinical expertise to support job requirements.
• Display enthusiasm, ambition, and a strong work ethic.
• Ability to excel in a high-energy, fast-paced environment.
• Detail-oriented with excellent analytical and problem-solving skills.
• Thrive in a collaborative, cross-functional work environment.
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task.
• Goal-oriented and committed to driving initiatives to resolution.
• Excellent interpersonal skills with the ability to develop strong relationships with customer personnel.
• Strong work ethic as an individual and on a team.
• Working knowledge of Word, Excel, and PowerPoint applications.
• Willingness to travel extensively (up to 75%).

Desired Qualifications

• Masters of Science in Nursing (MSN) or Masters of Business Administration (MBA).
• Doctorate of Nursing Practice (DNP).
• Experience in or collaboration with the medical device industry.
• Functional knowledge of dialysis or other relevant medical technologies.
• Advanced certifications in nursing or related fields preferred.

Preferred Certifications

• Certified Nurse Executive (CNE).
• Certified Nurse Executive Advanced Board (NEA-BC).
• Certified Professional in Healthcare Quality (CPHQ).
• Certified Clinical Nurse Leader (CNL).
• Certified Medical-Surgical Registered Nurse (CMSRN).
• Critical Care Registered Nurse (CCRN).

Company Culture

At Outset, we believe every person matters. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. We are fueled by the opportunity to give people their lives back, and we believe that it begins with YOU, our future Outsetter.

Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.