[Hiring] Referral Coordinator @Oregon Health & Science University

Role Description

The Referral Coordinator is responsible for the intake, triage, validation, and accurate processing of externally referred patient care requests received for OHSU ambulatory clinics and diagnostic services. This role is often the first step in the care process for patients beginning care at OHSU, serving as a critical point of entry into the health system and supporting timely, accurate, and appropriate access to care and services.

• Review referral documentation submitted by external providers.
• Determine referral completeness, urgency, and appropriate routing within OHSU’s electronic medical record (Epic).
• Interpret medical terminology and ICD10 diagnosis codes.
• Support patient safety, regulatory compliance, and continuity of care.
• Function as a member of the Ambulatory Access Services department.

Qualifications

• Bachelor’s degree plus 2 years’ experience working in an ambulatory clinic, OR
• Associate’s degree plus 4 years’ experience working in an ambulatory clinic, OR
• High School diploma plus 6 years’ experience working in an ambulatory clinic.
• Knowledge of multiple Ambulatory workflows.

Requirements

• Completion of a medical terminology course (preferred).
• Experience working in a centralized access center or medical referral management role (preferred).
• Experience supporting patient scheduling workflows (preferred).
• Epic electronic medical record experience in an ambulatory or access-focused workflow (preferred).
• Proven experience performing detailed, high-volume work requiring accuracy and independent judgment (preferred).
• Demonstrated experience reviewing, interpreting, and processing medical documents (preferred).
• Experience managing or processing referrals across multiple clinics or services (preferred).
• Demonstrated interpersonal, communication, and problem-solving skills.
• Ability to interpret ICD10 diagnosis codes and clinical referral documentation.
• Proficiency in Epic referral workflows.
• Understanding of ambulatory specialty clinic structures and diagnostic referral workflows.
• Knowledge of patient identification standards, confidentiality requirements, and HIPAA regulations.
• Ability to manage competing priorities in a high-volume environment while maintaining accuracy and compliance.
• Excellent verbal and written communication skills.
• Commitment to patient-centered access, service excellence, and equitable care delivery.

Benefits

• Monday-Friday business hours, shift to be determined.
• This is a work from home position.
• Prolonged computer use and electronic data entry.
• No regular exposure to hazardous materials.

Additional Details

• Prolonged sitting and sustained computer use throughout the workday.
• Extensive keyboard and mouse use requiring fine motor skills.
• Sustained visual focus on computer screens and electronic documents for the majority of the workday.
• Ability to maintain concentration and attention to detail throughout the workday.

Company Description

OHSU is Oregon's only public academic health center, leading groundbreaking research and training the next generation of health care professionals. As Portland's largest employer, OHSU provides opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions, and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact [email protected] .