[Hiring] Referral Coordinator @InnovaCare Health

Role Description

The role of the Referral Coordinator is to collaborate with patients by assessing, facilitating, planning, and advocating for health needs on an individual basis. Successful outcomes cannot be achieved without specialized skills and knowledge applied throughout the process. These skills include, but are not limited to:

• Positive relationship building
• Effective written/verbal communication
• Ability to affect change
• Perform critical analysis
• Plan and organize effectively
• Promote client/family autonomy

It is crucial for the Referral Coordinator to have knowledge of funding resources, services, and clinical standards and outcomes.

Responsibilities

• Maintain ongoing tracking and appropriate documentation on referrals to promote Team awareness and ensure patient safety.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Provide appropriate clinical information to specialists per referral guidelines.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis, and prognosis.
• Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Review details and expectations about the referral with patients.
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers.
• Be the system navigator and point of contact for patients and families.
• May assume advocate role on the patient's behalf with the carrier.
• Identify and utilize cultural and community resources.
• Establish and maintain relationships with identified service providers.
• Ensure that referrals are addressed in a timely manner.
• Remind patients of scheduled appointments via mail or phone.
• Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits, and community organizations related to their health.
• Understand and follow the Code of Conduct and HIPAA guidelines.

Qualifications

• High school diploma, sometimes combined with medical assistant certification.
• Strong customer service focus.
• Effective verbal and written communication skills.
• Teamwork orientation.
• Organized and able to manage competing priorities.
• Good judgment.
• Resourcefulness in problem solving.
• Able to take and follow through with delegated tasks and accountability.
• Bilingual skills preferred (English/Spanish).

Company Description

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.