[Hiring] Referral Allocation Coordinator @HonorBridge

Role Description

We are seeking a Referral Allocation Coordinator to play a vital role in the donation process by managing organ referrals, coordinating allocation activities, and supporting donor case progression across our service area. This is a unique opportunity to combine clinical knowledge, critical thinking, communication, and mission-driven work that directly impacts transplant recipients and donor families.

The Referral Allocation Coordinator (RAC) facilitates organ donation within the HonorBridge service area by managing organ referrals and coordinating organ allocation for local donors. This role serves as a critical communication and coordination hub, collaborating with hospital teams, transplant centers, surgeons, HonorBridge staff, and the Administrator on Call (AOC) to ensure donation opportunities are evaluated and progressed efficiently.

This is a night shift position requiring three 12-hour shifts per week , including on-call responsibilities, weekends, and holidays. The position works primarily remotely from home . Applicants must reside in North Carolina and maintain reliable internet and cell phone access. Periodic travel to HonorBridge offices for meetings and training is required.

What You'll Do

• Facilitate organ donation by serving as the referral and allocation coordinator on call.
• Complete initial evaluations of new organ referrals through medical record review and assessment of donor potential.
• Monitor active referrals and assess changes in patient status through EMR review and collaboration with hospital care teams.
• Collaborate closely with the Administrator on Call (AOC) to support donor case progression and operational decision-making.
• Activate organ recovery and clinical staff as directed to support donation activities.
• Coordinate and complete allocation of organs deemed suitable for transplantation.
• Initiate, manage, and document organ offers in accordance with OPTN policies and procedures.
• Communicate effectively with HonorBridge staff, transplant centers, surgeons, transplant coordinators, and hospital partners.
• Review, complete, and maintain accurate documentation within HonorBridge systems and DonorNet.
• Complete required UNOS donor feedback and follow-up documentation.
• Monitor and follow up on donor culture results as needed.
• Maintain electronic medical record (EMR) access and effectively utilize remote access systems to review clinical information.
• Ensure confidentiality of all donor, recipient, patient, and hospital information.
• Participate in department meetings, quality initiatives, and process improvement efforts.
• Build collaborative working relationships with healthcare professionals, transplant personnel, physicians, and HonorBridge team members.
• Support administrative responsibilities, communication activities, and quality assurance tasks as assigned.
• Represent HonorBridge's mission, values, and commitment to service excellence in every interaction.

Qualifications

• Associate degree in a healthcare-related field and/or 2-3 years of experience in a clinical or comparable healthcare environment.
• Experience as an EMT, Paramedic, LPN, RN, or other clinical healthcare professional preferred.
• OPO Experience preferred.
• Demonstrated knowledge of medical terminology.
• Strong communication, interpersonal, and collaboration skills.
• Ability to manage multiple priorities and perform effectively in high-pressure situations.
• Experience with medical documentation, data entry, and electronic records.
• Proficiency with Microsoft Office applications and computer-based systems.
• Commitment to organ and tissue donation and HonorBridge's mission.
• North Carolina residency required.

Preferred Qualifications

• Certified Procurement Transplant Coordinator (CPTC) certification preferred.
• Experience with donor management, transplantation, organ recovery, or organ allocation activities.
• Working knowledge of OPTN/UNOS policies and procedures.
• Experience utilizing electronic medical record systems in a clinical environment.

Work Environment

• This position is primarily remote and requires reliable internet service and cell phone access.
• Team members must maintain a private workspace suitable for handling confidential healthcare information.
• The role requires night shift coverage.
• Three 12-hour shifts weekly.
• On-call responsibilities including weekends and holidays.
• Regular interaction with hospitals, transplant centers, and HonorBridge teams.
• Periodic travel to HonorBridge offices for meetings, training, and department activities.

Physical Requirements

• Prolonged sitting and computer use.
• Frequent use of keyboards, phones, and electronic systems.
• Standing and walking as needed.
• Occasional lifting of up to 30 pounds.
• Hand-eye coordination, finger dexterity, and visual acuity sufficient to perform documentation and review clinical information.

Benefits

• 100% Company-Paid Employee Medical Premiums with significant company contributions toward dependent coverage.
• Health Reimbursement Account (HRA) to help offset healthcare expenses.
• Company-Paid Life Insurance and Long-Term Disability Coverage.
• Voluntary Short-Term Disability Insurance.
• Up to 8% Employer Retirement Match after one year of employment.
• Generous Paid Time Off, including vacation, sick leave, paid holidays, and floating holidays.
• $500 Annual Work-Life Balance Benefit.
• $500 Annual Mental Health Benefit.
• Dental and Vision Insurance.