[Hiring] Pre Access Specialist @UofL Health

Role Description

The Pre-Access Specialist will coordinate patient orders received from physician offices and internal ancillary departments assuring appropriate distribution to the servicing department. Reviews 100% of all scheduled procedure orders for accuracy including physician signature, test/procedure to be performed, date and diagnosis, calls physician office to clarify order as needed, and indexes order to the account. Coordinates patient encounter utilizing multiple system applications: various registration applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

• Manages all orders received by fax, physician EMR or other sources and scans into appropriate hospital electronic patient medical record
• Indexes orders accurately and reviews physician signature, test/procedure to be performed, date and diagnosis for accuracy
• Answers and responds to external and internal phone calls in a timely manner
• Checks and responds to emails in a timely and professional manner
• Meets or exceeds productivity standards in the completion of daily assignments and accurate production
• Supports goals of department/organization
• Works as a team player by enhancing team effectiveness, supporting and assisting team members, the department and/or the organization
• Knows procedures, times preparations, locations, physicians performing specific procedure and any special instructions associated with any procedure
• Provides excellent customer service to internal and external customers using ADIET method
• Maintains an organized and efficient work area
• Transmits all patient documents accurately and in a timely manner

Qualifications

• High School Diploma or equivalent required
• PC literacy, must be able to type 30 wpm with a 95% accuracy (required)
• At least one year of patient access (preferred)
• Demonstrated knowledge of medical terminology (preferred)

Requirements

• Ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward
• Ability to think through issues and identify appropriate options
• Attention to detail and thoroughness in completing work tasks
• Willingness to take on responsibilities and challenges
• Openness to change and considerable variety in the workplace
• Preference to work with others rather than alone, and being personally connected with others on the job
• Developing specific goals and plans to prioritize, organize, and accomplish work
• Must be able to communicate effectively in both verbal and written formats
• Ability to break down problems or tasks and identify causes and consequences of events
• Ability to reason and make sound judgments
• Proficient in the use of EMR and Microsoft Office Suite
• Able to utilize appropriate computer systems to perform ICD-10 code look up

Benefits

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Company Description

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.