[Hiring] Patient Access Representative II @Cedars-Sinai

Role Description

This position is remote eligible after successful completion of on-site training.

Are you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Come join our team!

The Patient Access Rep II performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars-Sinai Medical Center and secures all demographic and financial patient registration information, including:

• Registration
• Pre-Registration
• Government and non-government insurance verification
• Eligibility verification
• Workers Compensation eligibility
• Securing cash deposits (co-pays, deductibles, cash packages)

Demonstrates the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served. Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System.

Qualifications

• High School Diploma/GED required. Bachelor's Degree in Hospital Administration or equivalent preferred.
• One (1) year of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, including physician offices, healthcare insurance companies, or other revenue cycle related functions required.
• Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field preferred.
• Medical or healthcare call center experience strongly desired.
• Tentative Work Shift Schedule: Monday - Friday. 8 hour shift. Start time between 8:00am - 8:30am.

Requirements

• Performs all registration activities for patients presenting to all patient access areas.
• Cross trained and competent to perform in no less than 3 patient access functions and/or patient access areas.
• Obtains financial clearance and determines patient's correct financial classification.
• Performs insurance verification electronically, telephonically, or through product website(s).
• Performs proper system search to secure a medical record number (MRN) or assign a new MRN without duplication.
• Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
• Performs proper selection of physician and recognizes privileging issues (physician suspensions).
• Demonstrates superior patient interviewing skills.
• Interacts with patients and performs job duties with sensitivity and attention to the patient population(s) being served.
• Competent to independently handle routine/frequent inquiries from patients, patient representatives, and insurance companies.
• Escalates issues appropriately.
• Demonstrates collection skills and able to determine and explain patient financial obligation.
• Meets or exceeds cash collection goals.
• Works and resolves QA error worklist daily and without exception.
• Interacts with physicians and specialty departments to assure accurate intake of information required for complete registration.
• Demonstrates the ability to clearly explain registration and consent forms to the patient and obtain necessary signatures.
• Demonstrates the ability to assemble registration paperwork for inclusion on the patient chart.
• Scans all appropriate documents into scanning system for retrieval as necessary.
• Demonstrates competency regarding navigation and entering patient and financial information in the ADT system.
• Maintains patient confidentiality and adheres to CSMC and HIPAA regulations regarding patient privacy and release of information.

Company Description

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine, and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching, and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.