[Hiring] Patient Access Specialist I @61st Street Service Corp

Role Description

The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors. The Patient Access Specialist I is a key role in our patient experience ecosystem and serves at the heart of the contact center acting as the front door to patient care.

Job Responsibilities

• Greets patients and answers telephone calls.
• Schedules appointment requests. Indicates special needs (e.g. special accommodation, interpreter, etc.)
• Communicates insurance participation, financial responsibility, and time of service policy to patient population.
• Obtains patients’ insurance and demographic information and ensures all obtained information is registered in EPIC.
• Performs real-time insurance verification and interprets responses.
• Collects pre-registration information to address outstanding Epic work queue accounts.
• Performs outbound calls to perform Epic referral scheduling.
• Contributes to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
• General faxing, filing, and mail sorting.
• Performs other related duties as assigned.

Qualifications

• High School Diploma or the equivalent required.
• Minimum of 2 years of relevant experience including proficiency in medical terminology.
• Bachelor’s Degree or college-level coursework is preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Requirements

• Hourly Rate Ranges: $24.30 - $30.51.
• Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

Benefits

• Competitive comprehensive Benefit package to eligible employees.
• Healthcare and various other benefits including Paid Time Off to promote a healthy lifestyle.

Company Description

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.