[Hiring] Physician Advisory Services Peer to Peer Coordinator @Dane Street, LLC

Role Description

The Peer Coordinator plays an integral role in the peer-to-peer metric and process as they are responsible for coordinating with the Independent Physician Advisor (IPA) and Treating Provider (TP) to ensure successful peer discussions occur within the necessary referrals submitted to Dane Street by the client.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Handling the Coordination of Peer-to-Peer Calls:

• Obtain availability from a Treating Provider and/or an Independent Physician Advisor.
• Coordinate the call with the two parties.
• Be aware of both parties' time zones as they may differ.
• Utilize all communication platforms to coordinate the peer-to-peer (call, email, text).

Coordinating Peer-to-Peer Calls for Received Availability:

• Work with the CSR team to facilitate peer-to-peer conversations based on availability received.
• Availability is generally received from a Treating Provider to Dane Street via fax or return call.
• Address all Window of Opportunities (WOO) received by the Client or Treating Providers.

Communication/Notes:

• Inputting/tracking notes into each referral for all correspondences related to a referral between staff, treating providers, and/or IPA reviewers, regardless of the communication platform utilized.

Client Interaction:

• Update clients frequently on calls scheduled, pending, missed, etc.

Intakes:

• Timely (w/in 2 hours of receipt) work through faxes received from physician offices to coordinate calls with reviewing physicians.
• Log availability and upload the fax into the referral and add to the availability tracking sheet.

• Other duties & special projects, as assigned and based on business needs.

Qualifications

• An Associate’s Degree is preferred.

Requirements

• Business experience in a healthcare and/or insurance setting is preferred.
• Present exceptional communication skills with a clear understanding of company business lines.
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
• Computer literacy and typing skills are essential.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and performance bonuses.
• Medical, dental, and vision coverage for you and your family.
• Voluntary life insurance options for you, your spouse, and your children.
• Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Basic life insurance, short-term disability, and long-term disability coverage at no cost.
• Generous paid time off policy.
• 401k plan with a company match.
• Apple equipment and a media stipend for remote workspace.