[Hiring] Patients Care Coordinator @Genesis PHCM

Role Description

We are seeking an organized, proactive, and patient-focused Patients Care Coordinator to help turn prospective patient interest into scheduled appointments and make accessing Genesis’s services as simple as possible.

The ideal candidate is comfortable working independently, building processes from the ground up, and contributing ideas and best practices within a growing healthcare organization.

This role will report to the Executive Operations Lead and will manage patient follow-up, scheduling, and lead tracking through existing electronic medical record (EMR) systems. They will also support patient recruitment and assigned healthcare partnership outreach, helping ensure every prospective patient has a clear next step.

• Manage incoming patient inquiries and assigned leads from healthcare fairs, referral partners, and digital campaigns, completing timely follow-ups and documenting outcomes.
• Guide prospective patients from initial interest through scheduling, answer non-clinical questions, explain appointment procedures using approved service information and pricing, and route clinical questions to the appropriate provider.
• Monitor incoming communications, outreach history, prospect engagement levels, and pending outreach tasks while handling booking, verification, and calendar modifications with precision.
• Support patient recruitment within assigned markets and audiences, including busy professionals, remote workers, frequent travelers, small businesses, and senior communities.
• Support healthcare partnership outreach by researching organizations, identifying appropriate contacts, arranging discussions, and completing assigned follow-ups under the Executive Operations Lead’s direction.
• Help establish patient lead and scheduling workflows, document procedures, and identify recurring barriers that prevent interested patients from booking appointments.
• Conduct routine audits of patient charts to identify documentation gaps, ensure clinical accuracy, and support optimal billing workflow.

Qualifications

• Experience working in a remote startup or similarly fast-paced, evolving environment.
• Availability to provide approximately 30 hours of support per week.
• Availability for company-wide meetings and collaboration, when needed, between 10:00 AM and 12:30 PM Pacific Time.
• Experience in patient coordination, medical scheduling, healthcare administration, patient outreach, or a related patient-facing role.
• Experience following up with prospective patients, managing inquiries, and helping individuals complete appointment scheduling or other next steps.
• Experience using an electronic medical record (EMR), practice management platform, CRM, or similar system to maintain accurate records and track follow-ups.
• Strong communication, follow-through, organizational, and recordkeeping skills, with a warm and professional approach to patient interactions.
• Ability to explain non-clinical information clearly, recognize questions requiring clinical input, and handle confidential patient information appropriately in compliance with HIPAA guidelines.
• Ability to work independently, manage multiple priorities, and coordinate effectively with internal team members and external contacts.

Requirements

• Experience using PatientPop and Tebra.
• Experience supporting telehealth services or a primary care practice.
• Experience developing patient intake, follow-up, scheduling, or lead-management workflows and SOPs.
• Experience supporting healthcare partnership outreach, community events, or follow-up with leads generated through digital campaigns.
• Full fluency in Spanish, both spoken and written.
• Interest in building a long-term relationship with Genesis as the organization grows.
• Approximately 30 hours per week.
• Flexible working hours outside of required meetings and collaboration needs.
• Fully remote engagement.
• Potential opportunity to transition from a freelance engagement to W-2 employment as Genesis grows, based on business needs and mutual fit.