[Hiring] Pharmacy Technician Refill Calls @Shields Health Solutions

Role Description

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process. This role will be responsible for some or all of the below types of activities:

• Responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy.
• Inbound calls to support the health systems needs in patient.
• Status checks on prescriptions.
• Assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages.
• Providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries.
• Serving as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Qualifications

• 1-3 years of Pharmacy Technician and adjudicating claims experience strongly preferred but not required.
• Managing refills, specialty pharmacy, working with clinical care teams, and working remotely.
• High school diploma or GED required.

Requirements

• State registered as a pharmacy technician.
• Nationally certified as a CPhT or equivalent is strongly preferred but not required.
• If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire.
• Continued employment is contingent upon meeting these requirements.

Benefits

• Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST.
• Energetic, highly motivated, team player with strong personal and communication skills.

Skills

• Strong interpersonal communication skills.
• Exceptional phone skills.
• Comfortable with proactively engaging patients telephonically.
• Highly proficient in Microsoft Office particularly Excel and Word.
• Able to quickly learn other programs and adapt to Shields’ unique model/tools.
• Strong organizational skills.

Traits

• Organized, high-integrity, high accountability.
• Attention to detail, dependable, quality focus.
• Empathetic, good listener/communicator, collaborative.
• Consistently arrives to work on-time with minimal unscheduled time off.

Minimum Remote Role Expectations

• Remote role requires to be sitting at desk with two company required monitors.
• Must have high speed, stable, and reliable internet connection.
• Must be willing to work overtime to support week to week fluctuations in patient care management.
• Must have a distraction-free work environment.
• Ability to have camera on for most meetings with co-workers or leaders.