[Hiring] Pharmacy Technician I @CVS Health

Role Description

The Pharmacy Technician acts as a liaison between the patient, provider, and pharmacist. The Pharmacy Technician provides exceptional customer service and excellent phone etiquette while exercising empathy with Oak Street Health patients.

• Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated.
• Contact patients and assist/remind them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent, or mail-order pharmacy.
• Make outbound calls to pharmacies on behalf of the patient when needed.
• Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound.
• Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills.
• Utilize electronic medical record platform to send requests and updates to field care teams.
• Document clear and precise information into applicable electronic platforms.
• Capture and document all patient requests prior to ending the call.
• Monitor the CareReq queue to ensure the completion of any open requisitions.
• Arrange transportation for center visits.
• Schedule off-cadence or requested patient appointments.
• Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns.
• Execute prescription requests according to up-to-date process standards and policies.
• Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected.
• Meet and exceed departmental metrics; stay informed of changes and updates to department metrics.
• Responsible for maintaining licensure and certification.
• Complete all Continuing Education expectations.
• Other duties as assigned.

Qualifications

• Minimum 1 year of retail pharmacy experience required.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) certification required.
• High school diploma or equivalent required.
• Bilingual Spanish preferred, medical Spanish a plus.
• Strong working knowledge of MS Office and Google Suite preferred.
• Ability to execute daily responsibilities with minimal supervision.
• Demonstrated ability to deliver high-quality customer service.
• Deliver confident and professional service to Oak Street Health patients and internal partners.
• US work authorization.

Requirements

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems.
• Prior remote work experience.
• Ability to obtain high-speed internet and hardwire equipment to router/modem.
• Distraction-free and private remote work environment required as well as reliable dependent care during working hours.
• Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center.
• Ability to participate in classroom-style remote training sessions.
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.