[Hiring] Patient Transport Specialist @International Medical Group

Role Description

The Patient Transport Specialist coordinates complex, high-acuity medical and logistical cases across the company’s 24/7 global assistance operation. This role manages end-to-end planning and execution in partnership with international providers, transportation vendors, internal medical teams, and other stakeholders to support safe, timely, and compliant service delivery.

Success in this position requires sound judgment, strong situational awareness, and the ability to manage multiple stakeholders in time-critical scenarios. The Patient Transport Specialist works with a high degree of independence, communicates with professionalism and empathy, and escalates appropriately to ensure quality outcomes for clients and patients.

Qualifications

• 2-4 years of experience in global assistance, medical assistance, travel assistance, patient logistics, or complex operations coordination.
• Proven ability to manage high-acuity, time-critical, and multi-stakeholder cases with professionalism and discretion.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Excellent written and verbal communication skills, including the ability to communicate complex information clearly.
• High attention to detail with consistent documentation accuracy.
• Ability to work independently and collaboratively in a 24/7 operational environment.

Requirements

• Location: Indianapolis, IN. Remote scheduling options available.
• All shifts including days, nights, and mid shifts are available.
• Some holidays may be required (Thanksgiving, Christmas, New Year's Day are all paid time off).
• Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

Benefits

• Monthly performance bonus (*must meet department standards and qualifications).
• Comprehensive Benefits package including Medical / RX / Dental / Vision Insurance.
• 401k Plan with company match.
• Paid Parental Leave.
• Tuition Reimbursement.
• Paid Time Off.
• Casual Dress Environment.

Duties and Responsibilities

• Manage complex global assistance cases from intake through resolution, including medical admissions, transports, repatriations, evacuations, and other high-acuity scenarios.
• Coordinate logistics across multiple countries, time zones, and service providers while supporting continuity of care and consistent service delivery.
• Serve as the primary coordination point for assigned cases, maintaining situational awareness and clear next steps throughout the case lifecycle.
• Plan and coordinate transports end to end, including sourcing air ambulance, stretcher, and escorted commercial flight options and obtaining quotes.
• Facilitate “fit to fly” medical clearance processes in collaboration with the Medical Officer/clinical team.
• Arrange ground transportation at origin and destination and confirm timing, routing, and required special handling.
• Prepare, complete, and upload required transport documentation (e.g., forms, medical clearances, itineraries) and ensure accuracy and completeness.
• Monitor and communicate itinerary changes to all stakeholders; troubleshoot disruptions and propose solutions.
• Confirm receiving facility acceptance/bed availability and coordinate cost coverage confirmation in alignment with payer requirements.
• Partner with internal medical teams, assistance coordinators, and supervisors to align operational execution with clinical recommendations.
• Communicate effectively with hospitals, air ambulance providers, ground transport vendors, and other external partners.
• Provide accurate, timely, and professional updates to internal teams and external partners.
• Create and manage case tasks using approved templates (e.g., status updates, travel recommendations, companion and document status, logistics checklists).
• Maintain detailed, accurate, and timely case notes and documentation in designated systems.
• Assess medical, logistical, and geopolitical factors that may impact travel or transport feasibility.
• Identify cost-conscious transport solutions aligned with clinical need and contractual coverage.