[Hiring] Patient Services Specialist @Scan.com

Role Description

As a Patient Services Specialist , you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with both internal and external partners to ensure alignment and seamless processing of patient cases.

The Case Operations department comprises two separate teams: Medical Records and Patient Services. This role reports to the Patient Services Manager, who oversees all patient services specialists and their respective offshore teams.

As a scale-up business, expect this role to develop over time. Some of what you'll be involved in:

• Quality Assurance Checks
• Pattern Recognition / Discrepancy Flagging
• Offshore leadership
• Strong relationship development with internal cross-functional teams and market leads, relating to the assigned market
• Case communications with external partners (law firms, clinics, third-party companies)
• Identify patterns/discrepancies proactively to avoid reactive responses
• Ownership of metrics (phones, emails, QA/send, case updates) specific to the assigned market/brand
• Project ownership — development of processes, plan/time management of expected finish, ability to pivot as changes present themselves

Qualifications

• Working knowledge of HIPAA and other medical insurance regulations and terminology
• Previous experience working in electronic health/medical record systems
• Previous experience in MS Office products, especially Excel
• Ability to manage high-volume patient updates using multiple systems in a fast-paced environment
• Making calls to law firms for case updates and case manager emails
• Maintaining various files, logs, and medical records to ensure accuracy and completeness of information
• Interacting with attorneys and case managers via call and email regarding patient records and payment status

Requirements

• At Scan.com, AI isn't a side project; it's how we work. For a member of this team, that means using AI daily to draft, check, and move faster.
• Tier 3 — AI-Building: You use AI daily in your own work, and you actively identify and help build automations or agentic workflows that change how your team operates — not just personal productivity gains.
• You know how to evaluate whether an AI-driven process is safe and reliable enough for sensitive patient data before rolling it out to the team.

Benefits

• $50,000 - $60,000 annual salary
• Remote work environment
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies designed by our team, for our team

Company Description

Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview, contact us at [email protected] .

We look forward to receiving your application!