[Hiring] Patient Services Representative @CommonSpirit Health

Role Description

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

• Expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling.
• Process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.
• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Assist new members with introduction to and explanation of available services, processes, and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answer, screen, and process a high volume of incoming calls in a professional manner.
• Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
• Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Communicate to patients and internal and external ordering physicians' offices complex exam preparation instructions, including pre-procedure laboratory test requirements and other necessary preparations.

Qualifications

• Must live in Arizona or Texas.
• High School Graduate.
• Experience with computer systems, including web-based applications.

Requirements

• 1 year of higher education, some college, and experience in a patient-focused healthcare environment preferred.
• 1 year experience in a high-volume multichannel contact center preferred.

Benefits

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

Company Description

Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ, a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.