[Hiring] Patient Scheduling Coordinator @Sagent Behavioral Health

Role Description

As an Existing Patient Scheduling Coordinator at Sagent Behavioral Health, you will play an important role in scheduling established patients for follow-up appointments via phone and responding to inquiries. This position acts as the first point of contact for patients by providing information on services.

• Ensures a positive first impression for patients and referents by guiding them through the scheduling process with professionalism and empathy.
• Exclusively conducts all patient interactions through incoming and outgoing phone calls in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Handles patient inquiries by providing basic education on services and scheduling appointments.
• Handles patient concerns and crises with empathy and patience and collaborates with site leadership to resolve as needed.
• Collaborates with clinical staff regarding patient care issues and scheduling.
• Maintains awareness of trends, patterns, and needs for new services.
• Attends mandatory meetings and trainings.

Qualifications

• High school diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.

Requirements

• Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.
• It is clearly understood that all names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance with all HIPAA related regulations will be strictly enforced by Management.

Benefits

• Healthcare, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• PTO and Paid Holidays

Compensation

This is a non-exempt position. Total earnings for this position will start at $17.00 hourly.

*Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.

* Employees in these positions are W2.

Company Description

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.