[Hiring] Patient Scheduling Coordinator @Nystrom & Associates, Ltd.

Role Description

As an Existing Patient Scheduling Coordinator at Sagent Behavioral Health, you will play an important role in scheduling established patients for follow-up appointments via phone and responding to inquiries. This position acts as the first point of contact for patients by providing information on services.

• Ensures a positive first impression for patients and referents by guiding them through the scheduling process with professionalism and empathy.
• Exclusively conducts all patient interactions through incoming and outgoing phone calls in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Handles patient inquiries by providing basic education on services and scheduling appointments.
• Handles patient concerns and crises with empathy and patience and collaborates with site leadership to resolve as needed.
• Collaborates with clinical staff regarding patient care issues and scheduling.
• Maintains awareness in trends, patterns, and needs for new services.
• Attends mandatory meetings and trainings.

Qualifications

• High school diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.

Requirements

• Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.
• It is clearly understood that all names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.

Benefits

• Healthcare, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• PTO and Paid Holidays

Compensation

This is a non-exempt position. Total earnings for this position will start at $17.00 hourly.

*Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.

* Employees in these positions are W2.