[Hiring] Patient Outreach Specialist Pharmacy Technician @Shields Health Solutions

Role Description

This position supports Eastern Time Zone operations. Must be flexible to work an 8-hour shift scheduled between 8:00 AM and 7:30 PM ET.

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy.
• Educate patients on the services offered by the Shields Specialty Pharmacy Program.
• Protect Shields values by keeping information confidential.

Job Duties:

• Communicate with patients over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids.
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Qualifications

• Active national pharmacy technician certification required (PTCB or NHA/ExCPT).
• 1 year of experience as a Pharmacy Technician or related experience.
• High school diploma or GED required; Bachelor's Degree or PTCB/ExCPT License required.

Requirements

• Ability to verbally communicate a compelling reason why patients should use Shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational, and prioritization skills.
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

Benefits

• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).

Company Description

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [email protected].