[Hiring] Patient Navigator @Inizio Engage

Role Description

For this role, a successful candidate will provide personalized patient support, guiding individuals through their access and treatment journey. This role combines case management and clinical expertise with patient advocacy to improve outcomes and ensure timely access to therapy.

This is your opportunity to join Inizio Engage and represent a leading biotechnology company as part of an exciting new product launch bringing innovative therapy options to patients who need them most.

Qualifications

• Active, unrestricted RN license required
• 3+ years of clinical nursing
• 3+ years of experience in dermatology or immunology preferred
• 2-5 years of case management and patient support experience
• Experience in case management, patient access, HUB services, or specialty pharmacy preferred
• Strong understanding of healthcare systems and patient advocacy
• Excellent communication and interpersonal skills
• Ability to manage a patient caseload independently
• Strong organizational and problem-solving skills
• Comfortable working in a virtual or call center environment

Requirements

• Coordinate with healthcare providers, specialty pharmacies, and payers to ensure patients gain access to their prescribed medication
• Serve as the primary point of contact for patients and caregivers who have been prescribed medication
• Guide patients and/or caregivers through the post-prescription process
• Provide education on program offerings, insurance process, disease state and treatment using approved materials
• Manage assigned patient cases from referral through therapy initiation
• Conduct benefits investigations to determine insurance coverage and patient financial responsibility
• Manage the prior authorization and appeals process
• Proactively identify and address barriers to therapy
• Support medication adherence and ongoing patient engagement
• Coordinate with providers, pharmacies, and internal teams to ensure seamless care
• Document all patient interactions and outcomes in compliance with program requirements
• Monitor case progress and escalate complex reimbursement issues as needed
• Participate in quality initiatives, audits, and continuous improvement efforts
• Ensure compliance with all regulatory and privacy requirements

Benefits

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage
• Accrued paid time off
• 401(k) with company match
• Disability and life insurance
• Paid maternity and paternity leave
• Company-paid holidays
• Recognition programs, contests, and awards
• Continuous growth opportunities through learning and leadership development
• A collaborative culture where your ideas are valued