[Hiring] Patient Navigation Program Advisor @Rad AI

Role Description

Rad AI is seeking a navigator with hands-on experience to enhance our follow-up program. This role is crucial in designing workflows, training, and ensuring successful implementation of our care coordination platform, Continuity.

• Partner with implementation and customer success to design a customer's follow-up program around their staffing, referral patterns, and EHR.
• Advise on configuration decisions including worklist setup, letter templates, outreach cadences, and resolution reasons.
• Support navigator training and user acceptance testing ahead of each go-live.
• Serve as the clinical resource a customer's navigation team can bring questions to during their first months live.
• Bring the navigator's perspective to product requirements, design reviews, and prioritization.
• Review our follow-up recommendations and categorization alongside our clinical team.
• Help us determine which follow-up steps require clinical judgment and which can be handled by software or administrative staff.
• Codify what makes a follow-up program successful into training material, playbooks, and benchmarks.

Qualifications

• 2+ years in radiology follow-up, navigation, or care coordination, as a nurse navigator, radiology technologist, coordinator, or in a comparable role.
• Experience designing a follow-up program and leading the staff who run it.
• Hands-on experience working a follow-up worklist and tracking patients through to a completed follow-up, including the messy parts: unreachable patients, wrong referring providers, orders that never get placed.
• Comfort working across EHRs (Epic, Cerner, Meditech or similar) and an understanding of how orders, results, and patient communication move through a health system.
• Willingness to give direct, specific product feedback and advocate for the user's experience.
• Self-direction and comfort with ambiguity, this is a small team moving quickly.
• Availability during US business hours for customer-facing sessions.

Requirements

• Clinical license such as RN or RT(R), active or previously held.
• Experience in a radiology department or imaging center.
• Familiarity with radiology follow-up guidelines such as Fleischner, TI-RADS, LI-RADS, Lung-RADS.
• Experience managing or training other navigators.
• Familiarity with Lung Cancer Screening program requirements and registry reporting such as ACR NRDR.
• Experience working for a health IT vendor, or as the customer-side lead on a vendor implementation.

Benefits

• Comprehensive Medical, Dental, Vision & Life insurance
• HSA (with employer match), FSA, & DCFSA
• 401(k)
• 11 Paid Company Holidays
• Flexible PTO policy
• Annual company-wide offsite
• Periodic team offsites
• Annual equipment stipend