[Hiring] Patient Financial Counselor @Sunrise Group

Role Description

We are seeking a detail-oriented and experienced Medical Billing Associate to join our remote Revenue Cycle Management team. This role is responsible for the full billing cycle — from accurate code assignment and claim submission through payment posting, denial resolution, and collections — with a focus on clean claims, timely reimbursement, and compliance.

What You’ll Do

• Account balance inquiries: Respond to patient inquiries about account balances, statements, and charges by phone, email, and secure messaging, resolving concerns accurately and promptly.
• Insurance coverage questions: Explain insurance coverage and benefits in plain language, including deductibles, copays, coinsurance, explanations of benefits, and patient responsibility for services and equipment.
• Patient payment collection: Collect patient payments, including balances due, and follow up on outstanding patient accounts with a courteous, solution-focused approach.
• Payment plan management: Set up, document, and monitor payment plans, follow up on missed or late payments, and adjust plans according to company policy.
• Medical records requests: Process medical records requests from patients and authorized parties, verifying authorization and following HIPAA requirements.
• Cross-team collaboration: Partner with the billing, accounts receivable, and other revenue cycle teams to research and resolve account issues, and escalate complex cases appropriately.
• Documentation: Document every patient interaction clearly and completely in our billing system so any team member can pick up an account.
• Continuous improvement: Identify recurring questions or trends in patient inquiries and share feedback to help improve statements, communications, and processes.
• Compliance: Protect patient privacy and follow all HIPAA and company compliance standards.

Qualifications

• 5+ years of experience in medical billing and coding within a healthcare setting.
• Experience in Sleep Medicine and/or DME billing strongly preferred.
• Experience in collections, including patient balance collections.
• Experience in a customer service role, including handling sensitive or frustrated callers with patience and professionalism.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and the ability to research and resolve account issues independently.
• Excellent organizational skills, with the ability to manage multiple accounts, deadlines, and follow-ups.
• Comfort with technology, including billing and practice management systems, email, and spreadsheets, and the ability to learn new tools quickly.
• Good people skills: empathy, patience, and a genuine desire to help patients.
• Working knowledge of HIPAA and patient privacy requirements.
• Genuine interest in sleep, health, and helping people better understand and improve their well-being.
• Spanish-speaking (bilingual English/Spanish) is a plus.

Benefits

• Meaningful work that directly improves peoples’ lives.
• Be part of an international team across the US, France, Belgium.
• Annual team offsite.
• Comprehensive health benefits (medical, dental, vision).
• FREE One Medical membership.
• 401(k) with company match.
• 20 days PTO + 10 paid holidays + 80 hours paid sick leave.
• Monthly phone and internet stipend.

Compensation

$26.00 - $28.00 per hour depending on experience.