[Hiring] Patient Engagement Specialist @Guidehealth

Role Description

What You'll Be Doing:

• Proactively reaching out to patients and members through phone, text, chat, email, and other digital channels to engage them in healthcare programs, services, and recommended care.
• Building rapport quickly across different communication channels, identifying barriers, and using empathy and influence to motivate patients to take action.
• Educating patients about gaps in care, preventive services, screenings, medication adherence, and other opportunities to improve their health.
• Helping patients navigate healthcare, including scheduling appointments, understanding next steps, and connecting with resources.
• Managing both outbound and inbound interactions while adapting your communication style to the patient and the channel.
• Using technology and digital tools to communicate, research, document, and manage patient interactions accurately.
• Collaborating with other teams to resolve patient needs and improve the patient experience.
• Working toward individual and team goals for outreach, engagement, quality, and patient outcomes.

Qualifications

• Experience proactively communicating with customers or patients across multiple channels, including phone, text, chat, email, or other digital platforms.
• The confidence and persistence to initiate outbound conversations, build trust quickly, and keep people engaged across different communication channels.
• The ability to influence and encourage others to take action through both verbal and written communication while remaining empathetic and patient-focused.
• At least 1 year of experience in healthcare, customer service, a contact center, patient/member services, health insurance, pharmacy, a medical office, or a related environment.
• Strong verbal and written communication skills with the ability to adapt your style, tone, and approach based on the individual and communication channel.
• Familiarity with healthcare terminology and how patients navigate areas such as benefits, providers, prescriptions, appointments, or preventive care.
• Strong computer and problem-solving skills with the ability to quickly learn and work across multiple technologies, systems, and digital communication tools.
• The ability to work toward measurable goals, apply feedback, and adapt to changing processes and priorities.
• A high school diploma or equivalent.

Requirements

• Experience in a healthcare contact center, patient/member services, health insurance, pharmacy, or healthcare navigation.
• Experience with high-volume outbound outreach, patient engagement, appointment scheduling, enrollment, retention, or other work requiring influence.
• Knowledge of health insurance, preventive care, gaps in care, HEDIS, care management, population health, or value-based care.
• Experience with CRM, EHR, call center, AI-enabled, omnichannel communication, or other healthcare technology.
• Bilingual language skills or additional healthcare education, training, or certification.

Benefits

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.