[Hiring] Patient Coordination & Scheduling VA @HelpSquad, LLC

Role Description

This is a remote position.

• Schedule: Monday–Friday, 9:00 AM–1:00 PM Central Time
• Hours: 20 hours per week
• Role Type: Part-Time

We are looking for a reliable and independent Patient Coordination & Scheduling VA to support a small psychiatric mental health practice. The primary goal of this role is to keep the provider's schedule filled by:

• Proactively reaching out to former and existing patients.
• Following up with patients who have not been seen recently.
• Getting appointments booked.

This is a patient-facing phone role, so clear spoken English, a warm and professional communication style, and confidence speaking with patients are essential. The practice is small and clinical-focused, so the ideal candidate should be comfortable working independently, taking ownership of administrative tasks, and figuring things out without needing constant day-to-day supervision.

Qualifications

• Experience with SimplePractice.
• Previous experience in medical, behavioral health, mental health, psychiatric, or healthcare administration is strongly preferred.
• Experience with patient scheduling, appointment setting, or patient coordination.
• Experience with insurance verification and eligibility checks.
• Strong spoken and written English.
• Comfortable making outbound calls and speaking with patients throughout the day.
• Warm, professional, and empathetic phone manner.
• Persistent and comfortable making multiple follow-up attempts.
• Highly organized and detail-oriented.
• Able to work independently with minimal supervision.
• Comfortable handling confidential patient information.
• Reliable internet connection, quiet workspace, and professional equipment for phone-based work.

Requirements

• Experience with SimplePractice.
• Previous experience in medical, behavioral health, mental health, psychiatric, or healthcare administration is strongly preferred.
• Experience with patient scheduling, appointment setting, or patient coordination.
• Experience with insurance verification and eligibility checks.
• Strong spoken and written English.
• Comfortable making outbound calls and speaking with patients throughout the day.
• Warm, professional, and empathetic phone manner.
• Persistent and comfortable making multiple follow-up attempts.
• Highly organized and detail-oriented.
• Able to work independently with minimal supervision.
• Comfortable handling confidential patient information.
• Reliable internet connection, quiet workspace, and professional equipment for phone-based work.

Benefits

• Competitive hourly rate.
• On-time payments, every time.
• Payments processed via Wise.
• Direct client training provided — you are never thrown in blind.
• Dedicated Account Manager as your point of contact.
• Stable, long-term placement with a growing U.S.-based company.
• Exposure to a wide range of modern SaaS platforms.
• Potential for increased responsibilities as the company scales.
• Tenure recognition for long-term team members.
• Clear escalation paths — you always know who to go to.
• 100% remote — work from home.
• U.S.-based company with structured operations.
• Stable, long-term account placements (not gig-style work).
• Supportive team culture across all accounts.
• Build your U.S. industry experience.
• Exposure to multiple practice types and platforms.
• Potential for increased hours or additional accounts based on performance.
• Strengthen your resume with verified, legitimate U.S. client experience.
• Tenure recognition for long-term team members.
• We value loyalty and recognize those who grow with us.