[Hiring] Patient Scheduling Representative @Onsite Women's Health

Role Description

This position will proactively contact patients who are due or overdue for an annual screening mammogram and help them schedule with one of our partnered practices. You will support multiple assigned centers, document outreach and scheduling outcomes accurately, and follow standardized program workflows. This role is compensated through an hourly base rate plus commission based on approved metrics.

• Make outbound calls to patients from approved recall or overdue patient lists provided for assigned centers, including running and printing recall lists as needed.
• Use a friendly, supportive, and professional approach when assisting patients with screening mammography scheduling.
• Offer available appointment times and confirm scheduling information permitted by the approved workflow.
• Schedule screening mammography appointments in the appropriate system and accurately document call outcomes in the EMR, including voicemail left, declined, no answer, and scheduled.
• When leaving a voicemail, provide the partnered practice phone number for the patient to return the call and schedule.
• Maintain daily outreach across assigned centers and manage work within established morning and afternoon center blocks.
• Connect patients with the provider practice when needs fall outside the PSR scheduling workflow, including requests related to a Well Woman Exam.
• Maintain accurate patient records and track outreach and scheduling progress in accordance with program reporting expectations.
• Complete required system access, EMR training, and ongoing program training for assigned centers.
• Protect patient privacy and comply with HIPAA, organizational policies, scripts, workflows, and documentation requirements.
• Perform other related duties as assigned to support business needs and organizational goals.

Qualifications

• Very strong computer skills (Windows, Outlook, Excel, Word)
• Experience with Electronic Medical Record (EMR), imaging, tracking, or related healthcare systems preferred
• Ability to perform responsibilities with a high degree of accuracy with minimal supervision
• Strong organization, communication, follow-through, and time-management skills
• Must be able to maintain a friendly, professional, and patient-centered demeanor always
• Maintains patient confidentiality and follows applicable OWH policies and regulatory requirements
• Bilingual skills (English/Spanish or other) a plus.
• May require occasional extended hours or flexibility to meet patient and operational needs.

Physical Requirements

• The duties described above require prolonged computer and telephone-based work, including repetitive keyboard and mouse use.
• Ability to communicate clearly by telephone and through electronic systems.