[Hiring] Crisis Intervention Specialist @e10c8261-642a-4970-b24c-873bb0750a44

Role Description

Remote Crisis Intervention Specialists answer incoming crisis contacts to all Lines for Life crisis and referral helplines with care and compassion, and within the scope of each helpline program.

Remote Crisis Intervention Specialists receive extensive clinical skills training in alignment with current best practices in suicide prevention and intervention.

Responsibilities:

• Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
• Answer crisis helplines with compassion in accordance with the organization’s training expectations and scope.
• Receive crisis contacts on over 30 different crisis lines including but not limited to:
  • National Suicide Prevention Lifeline
  • Veterans and military crisis lines
  • YouthLine
  • Senior Loneliness Line
  • Alcohol and drug helpline
  • Hospital mental health crisis lines
  • Behavioral health scheduling calls
  • County mental health crisis lines
• Document crisis contacts in an accurate and timely manner with relevant clinical information in an electronic health record system.
• Place follow-up calls to crisis contacts as scheduled by the shift supervisor.
• Assist with placing rescue calls as needed when other crisis lines staff or volunteers are on acute crisis contacts requiring emergency assistance.
• Triage crisis contacts and collaborate with coworkers to manage crisis contact flow and ensure that the lines remain available for contacts in escalated crisis.
• Complete mandatory trainings and workshops to continue learning the latest policies and protocols and stay up to date on crisis intervention tools & techniques.
• Communicate with peers and supervisors via phone and/or chat effectively.
• Perform other duties, such as administrative and organizational tasks as needed.

Qualifications

• Able to meet Qualified Mental Health Associate requirements.
• Crisis intervention knowledge.
• Strong empathy, communication, teamwork, and interpersonal skills.
• Able to handle high levels of stress.
• Proficient in web-based computer environment and multi-line phone system.
• Understanding of and ability to apply mental health assessment, treatment, and service terminology.
• Able to implement skill development strategies and to identify, implement, and coordinate the services and supports identified in Individual Service and Support Plan (ISSP).
• Able to independently triage crisis contacts so that lines remain available for crisis contacts in escalated crisis.
• Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice for time off requests or as soon as possible in the event of an emergency.

Requirements

• Graduate degree in psychology; social work; or a behavioral science field OR CADC/Bachelor’s degree in psychology; social work; or a behavioral science field AND relevant crisis intervention experience.
• Veterans preferred.
• ASIST certification.
• CADC certification strongly preferred.
• Experience in a call center environment.

Benefits

• Starting wage of $25.00/hr. for individuals with graduate degrees and $23.00/hr. for individuals with bachelor's degrees.
• 2% differential for employees living and working in Oregon.
• $2/hr. overnight shift differential for hours worked between 10 pm – 5 am Pacific Time.
• Time and a half holiday pay when required to work holidays.
• Great benefits package valued at over $14,750 per year, including:
  • $11,400 in premium coverage for employee health, vision, and dental coverage.
  • Full coverage of short and long-term disability and life insurance premiums.
  • A matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date.
  • Flexible spending plan.
  • Employee assistance program.
  • A free Fitbit.