[Hiring] Patient Champion @Grapefruit Health

Role Description

As a GFH Patient Champion, you'll conduct structured phone-based interactions with patients on behalf of our partner healthcare organizations. Using our software, you'll follow evidence-informed protocols to check in on patients, complete assessments, and escalate concerns when needed, all from a quiet space of your choosing. You'll work with patients experiencing different disease states, preventative care needs, medication use, post-discharge follow-up needs, etc. All interactions are telephonic; no video, no in-person contact required. Must be based in the U.S.

What You'll Do

• Complete a minimum of 6 hours of patient outreach per week (approximately 12–18 calls), on a schedule you build around your coursework
• Conduct structured telephonic assessments and wellness check-ins using The Grove (Grapefruit Health’s platform)
• Document interaction outcomes accurately within the platform
• Escalate patient safety concerns to a licensed clinical supervisor in real time
• Maintain strict HIPAA compliance and patient confidentiality at all times
• Participate in onboarding training and ongoing check-ins

Training & Supervision

All new student hires complete a ≦14 day paid onboarding covering our platform, communication frameworks, and HIPAA requirements. Once active, you'll be supervised by our Clinical Leadership Team who are available during your shifts for escalations and support.

What You'll Gain

• Verifiable healthcare experience for your resume before graduation
• Confidence and fluency in patient communication
• Familiarity with a real clinical software used in professional settings
• The satisfaction of genuinely improving patient outcomes

Qualifications

• U.S. based required
• MUST be fluent in speaking and understanding Spanish
• Must be actively enrolled in a healthcare program at a college/university: nursing, pharmacy, social work, medical assisting, dietitians, CNA, or similar
• Must have a compatible computer and cell phone with SMS
• Must be able to work at least 6 hours/week
• A quiet, private workspace free of background noise or distractions
• Strong verbal communication skills, or a genuine desire to develop them
• Comfort working independently in a remote environment
• Reliable availability for a minimum of 6 hours per week

Required with Submission

Two-minute or less video explaining why you would be a good fit for Grapefruit Health and why you think learning how to perform care telephonically is important to prepare you to become a clinician. These do not need to be very formal and are mostly for us to evaluate your communication style. Be yourself and have fun with it!

Company Description

Grapefruit Health is a healthcare services company on a mission to solve the growing staffing shortage in healthcare by putting tomorrow's clinicians to work today. We train and manage clinical students to conduct remote, telephonic patient interactions using our purpose-built software. The result: patients receive timely support, healthcare organizations extend their capacity, and you gain real clinical experience before you graduate.

Grapefruit Health is an equal opportunity employer. Students work directly for Grapefruit Health––we are not a third-party recruiter. All patient data is handled in accordance with HIPAA.