[Hiring] Patient Care - Registered Nurse - Operations @Montu

Role Description

We are seeking passionate and adaptable Registered Nurses to join Montu and support patients throughout their medical journey at our Alternaleaf Clinic. This role offers a development pathway within our Patient Care - RN function, commencing with approximately 3 months focused on structured telehealth assessment consultations before progressing into a broader scope of complex patient support responsibilities.

You will conduct telehealth assessments, support patients through treatment expectations, and build strong knowledge of our patient journey, systems, and medicinal cannabis framework. Following onboarding and demonstrated performance, the role will expand to include more complex patient interactions such as clinical escalations, adverse event follow-up, complaint resolution, pharmacy-related concerns, and clinical investigations.

This is a fully remote opportunity suited to emotionally intelligent nurses who thrive in fast-paced, structured telehealth environments and are looking to further develop their clinical judgement and patient support experience.

Initial Training & Onboarding Phase

During the first approximately 3 months, you will focus on structured telehealth assessment consultations and building confidence within our systems, workflows, and patient journey.

• Conducting high-volume telehealth assessment consults
• Completing structured patient assessments and clinical documentation
• Providing empathetic patient education and support
• Liaising with prescribers and the wider Patient Care team
• Responding to patient enquiries and escalating concerns appropriately
• Working within a structured, KPI-driven telehealth environment

Ongoing Responsibilities Following Training

• Managing clinical escalations and complex patient interactions
• Supporting patients with dosing concerns, adverse reactions, and pharmacy-related queries
• Conducting triage, investigations, and complaint resolution
• Collaborating with prescribers and cross-functional support teams
• Contributing to continuous improvement initiatives and operational processes
• Managing sensitive patient conversations with professionalism and empathy

Roster

This is a full-time remote position working a structured 5-day roster between Monday-Saturday, 9am - 5pm AEST/AEDT, including one Saturday per month. Please note part-time arrangements are not available, and limited flexibility is available during the onboarding and training period.

Qualifications

• Current AHPRA registration as a Registered Nurse, with no practice restrictions
• Minimum 3 years post-graduate clinical nursing experience
• Strong clinical assessment and documentation skills
• Experience in chronic disease management
• Previous telehealth or virtual care experience highly regarded
• Strong emotional regulation and ability to manage complex patient interactions professionally
• Highly developed written and verbal communication skills
• Strong IT proficiency and confidence navigating multiple systems
• Ability to work effectively within structured workflows and KPI environments
• Demonstrated critical thinking and problem-solving capability
• Mental health nursing and/or medicinal cannabis experience highly regarded

Benefits

• Gaining access to SAGED courses and more through the Greenhouse learning platform fosters continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• Full-time, work-from-home role.
• Mental health support through our wellbeing platform, Unmind.
• Private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhance your home office with our work from home equipment allowance benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.