[Hiring] Patient Care Coordinator @LunaJoy

Role Description

LunaJoy supports women’s mental health through pregnancy, postpartum, and beyond, with therapy and medication management delivered online. We’re looking for a part-time Patient Care Coordinator to help our patients connect with care during evenings and weekends, when many are most available.

Schedule (about 18 hours per week):

• Monday to Friday: 6pm to 8pm EST
• Saturday and Sunday: 4 hours each day, anytime between 9am and 5pm EST

The evening and weekend hours are required. If you’d like more hours, we can add weekday mornings for up to about 26 hours a week.

What you’ll do:

• Be the main point of contact for patients during evenings and weekends, answering questions about our services
• Reach out to new and referred patients to help them get started with care
• Schedule therapy and medication management appointments
• Work with our clinical and administrative teams to keep patients and providers informed
• Keep patient records and scheduling software up to date
• Follow up on patient concerns so every patient gets the right care
• Protect patient information in line with HIPAA

Qualifications

• At least 2 years of experience in patient care coordination, medical office administration or customer service
• Availability for the required evening and weekend hours
• Strong organization and attention to detail
• Clear, warm communication and the ability to work independently from home
• Familiarity with scheduling software and EMR systems
• A passion for women’s mental health

Requirements

• Fluency in Spanish (Nice to have)
• Experience in mental health or women’s health (Nice to have)
• Knowledge of telehealth platforms or insurance processes (Nice to have)

Benefits

• Fully remote, with a flexible part-time schedule
• Meaningful work helping women access mental health care when they need it
• A collaborative team focused on getting 1% better every day

Company Description

At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.