[Hiring] Patient Care Coordinator @SCP Health

Role Description

Support the Patient Coordination team in conducting outreach calls to patients post-discharge, ensuring follow-up appointments, medication adherence, and patient understanding of discharge instructions.

• Assist patients with non-clinical needs, including navigation of healthcare resources and referrals.
• Collect and accurately document patient information in designated systems.
• Monitor and record patient-reported concerns, escalating clinical issues to licensed staff as appropriate.
• Provide compassionate communication and patient education under supervision, reinforcing instructions related to care plans and self-management.
• Assist with administrative tasks, including organizing records, maintaining data accuracy, and supporting patient scheduling efforts.
• Collaborate with healthcare team members to ensure timely resolution of patient needs and service coordination.
• Adhere to organizational policies, patient confidentiality requirements, and compliance protocols.

Qualifications

• Currently enrolled in an accredited college or university, including an accredited online degree program. Undergraduate students must have attained at least sophomore standing.
• Open to all fields of study. Health-related fields such as Public Health, Nursing, Healthcare Administration, Biology, Pre-Health, Allied Health, or a related discipline are preferred but not required.

Requirements

• Completion of at least one college-level health or science course that provides exposure to healthcare concepts or medical terminology, such as Anatomy & Physiology, Biology, Medical Terminology, Public Health, or a comparable course. (Required).
• Customer service, patient-facing, healthcare-related, or administrative experience is a plus. Current or prior experience as a Certified Nursing Assistant (CNA), Medical Assistant (MA), or similar healthcare support role is preferred but not required.
• Ability to demonstrate professionalism, reliability, and a strong sense of accountability.
• Strong interpersonal skills with the ability to establish rapport quickly with patients, families, and healthcare team members.
• Excellent verbal and written communication skills.
• Basic knowledge of healthcare practices, medical terminology, and patient-centered care principles.
• Strong problem-solving and critical thinking abilities with sound judgment in knowing when to escalate concerns.
• Organizational skills to manage multiple tasks with accuracy and efficiency.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and collaboration platforms such as Teams or Webex.
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Compassion, empathy, and sensitivity when interacting with diverse patient populations.

Benefits

• Comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• Medical, dental, and vision insurance.
• 401(k) plan with a company match.
• Paid time off and holidays.
• Professional development support.
• Employee wellness resources.

Company Description

At SCP Health, what you do matters. As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness.

• Portfolio of over 8 million patients.
• 7500 providers across 30 states.
• 400 healthcare facilities.
• Leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.