[Hiring] Patient Care Coordinator @Dreem Health

Role Description

As a Patient Care Coordinator at Dreem Health, you’ll play a critical role in shaping the patient experience from start to finish. You won’t just support our healthcare providers and answer patient inquiries — you’ll own key aspects of our service delivery, drive improvements based on real patient feedback, and help create the operational foundation for a fast-growing digital sleep clinic.

This is an exciting opportunity for someone who is passionate about patient care and wants to make a real impact on how care is delivered at scale. You’ll learn how to navigate a tech-enabled care environment, collaborate closely with cross-functional teams, and be part of building a better, more accessible future for sleep health. If you thrive in a dynamic, mission-driven setting and are excited to grow with a company that’s redefining care, we’d love to meet you.

Qualifications

• Previous experience in a patient/customer facing role
• Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems
• Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment
• Ability to work autonomously while interacting effectively with healthcare providers, sleep specialists, and external partners
• Foundational understanding of billing processes and durable medical equipment (DME)
• A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes

Requirements

• Completion of a Medical Assistant program or equivalent healthcare experience
• Strong understanding of healthcare insurances and referral processes
• High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey.

Benefits

• Be part of an international team across the US, Paris, Belgium, and Vienna
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• 20 days PTO + 10 paid holidays + sick leave
• FREE One Medical membership
• Internet reimbursement

Company Description

Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow.

Dreem Health is managed by the Sunrise Group, a breakthrough technology company that's revolutionizing sleep care with innovative diagnostic and treatment technologies, including a home sleep test that's changing how sleep apnea is diagnosed. Together, we're tackling one of healthcare's biggest challenges: helping the 1+ billion people affected by sleep disorders get the care they deserve.

Backed by Amazon's Alexa Fund and $35M in funding, we're just getting started.