[Hiring] Patient Care Coordinator I @CVS Health

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Typical hours for this role are Monday- Friday.

Hours available are: 8:00am-4:30pm CST

Starting Rate: $19.00

This is a remote role candidates can live anywhere in the United States.

Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.

As a Customer Service Specialist- Refill Team you will:

• Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
• Triaging calls to various departments.
• Verifying patient demographics and insurance information to ensure accurate shipment.

This is a full-time benefited position and it is NOT through an agency.

Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining the referral process and answering questions from patients and caregivers on their admissions status.

Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is a uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Qualifications

• Minimum one year experience working in a customer service environment.
• Experience with data entry.
• Experience working in Microsoft Office, specifically Excel, Outlook and Word.

Requirements

• Home infusion or durable medical equipment (DME) experience.
• Call center experience.
• Experience working in a healthcare environment.

Education

• High School diploma or GED.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.

Additional details about available benefits are provided during the application process.