[Hiring] Patient Care Advocate II @WellDyne

Role Description

The Patient Care Advocate II maintains a high level of interaction with Specialty Care Pharmacy patients and physicians to ensure prescriptions are being filled and delivered correctly, and that the patient is taking the medication properly.

• Acts as a liaison between Specialty Care Pharmacy, patients and the provider's office.
• Responsible for ensuring all necessary information, including insurance verification, is available to process prescription orders.
• Assist in collecting clinical outcomes data from patients and assist in tracking the data within the software system.
• Responsible for explaining company programs and services to patients and provider's office staff.
• Communicates with patient for prescription refills.
• Refers any medication or illness related question or concerns to a board licensed healthcare professional.
• Responsible for processing of prescription refills through pharmacy dispensing software.
• Maintains documentation of calls to and from patients and providers.
• Contact patients to schedule deliveries, confirm address, inform of any co-payment information, and notify of payment responsibilities.
• Assists with prior authorizations.
• Refers under/uninsured patients to appropriate patient assistance programs and assists with applications.
• Keeps current with new treatment trends.
• Communicates patient status to provider's office/clinics.
• Maintains patient confidentiality.
• Performs other duties and responsibilities as assigned.

Qualifications

• Meet state requirements of national certification (CPhT) or other board approved training program, if required by state of residency.
• PTCB and state registration required - Colorado.
• State Registration required - Florida.
• High School Diploma or equivalent.
• One-year related customer service experience.
• Previous insurance experience and medical or pharmacy background is preferred.

Requirements

• Time management.
• Oral and written communication skills.
• Professionalism.
• Customer service skills.
• Ability to multitask and be detail oriented.
• Ability to work efficiently without creating distraction or disruption to other employees.
• Ability to relate well and communicate effectively with other employees and patients.
• Ability to work well with various personalities and work as a team.
• Should be independent and self-motivated.
• Ability to work and accomplish goals with little to no supervision.
• Organizational skills.
• Must be dependable and maintain levels of confidentiality.
• General knowledge of internet navigation and research.
• Knowledge of e-mail, fax transmission, and copy equipment are essential.

Work Environment / Physical Demands

• This position is in a typical office environment which requires prolonged sitting in front of a computer.
• Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.
• May have occasional high stress when dealing with customers/clients.
• Some travel may be required.