[Hiring] Patient Access Operations Supervisor @Baptist Health South Florida

Role Description

Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs on a timely and consistent manner, while building positive relationships within Baptist Health South Florida. The Patient Access Operations Supervisor is a cross-functional leader who oversees patient flow across multiple service lines, departments, offices, and sites, while ensuring effective staff management and coordination and prioritization of work assignments. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

• Associate‘s Degree in Healthcare required with a minimum of 3 years in a Supervisory and/or Lead capacity, preferably in Patient Access, with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications.
• In lieu of an Associate‘s Degree, a minimum of 4 years‘ supervisory and/or lead experience in Patient Access or healthcare setting with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications is required.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills required.
• Strong critical thinking, problem solving, and analytical skills.
• Able to understand and implement performance improvement (collect data, analyze data, identify processes, and implement process change).
• Ability to multi-task work assignments in a high volume, fast-paced stressful environment.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Bilingual English, Spanish/Creole preferred.

Requirements

• Minimum Required Experience: 3 Years

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.
• And so much more.