[Hiring] Part-Time Patient Care Technician @ERMI

Role Description

The Patient Care Technician provides excellent patient care, education, and instruction while performing fulfillment duties, such as inventory and logistics, to support the sales team's selling function.

• Schedule, coordinate, and complete setups/adjustments/pickups with patients
• Educate and instruct patients on the Ermi program/protocol
• Maintain accounts in company CRM
• Clean, package, and return devices to the home office as necessary
• Maintain clean and compliant storage facility and inventory counts
• Follow all federal and state healthcare regulations and company policies
• Other duties as assigned by the supervisor

Qualifications

• Associate or Bachelor's degree required
• At least 1 year of customer service experience is recommended
• Clinical background preferred

Requirements

• Reliable transportation
• Attention to detail
• Strong computer skills
• Superior organization and communication skills
• Ability to distribute work accurately and efficiently at high volume throughout the day
• Focus on customers and exceed their needs and expectations
• Willingness to adjust to rapidly changing priorities and multiple demands
• Effective communication skills in written and spoken forms
• Ability to foster teamwork and establish trust
• Drive and initiative to manage and improve processes
• Embrace innovation and change as opportunities

Company Description

Ermi is THE standard of care for patients with severe loss of motion. Our program of cutting-edge medical devices and expert support services is delivered in partnership with physicians, therapists, and other healthcare professionals to meet the needs of patients with this debilitating condition. Join us in our mission of rescuing patients so they can live life to the fullest!