[Hiring] Orthopedic Rehab Specialist @ROM TECHNOLOGIES INC

Role Description

The Orthopedic Rehab Specialist is responsible for delivering high-quality clinical oversight and patient support within ROMTech's Clinician guided at-home rehab model. This role ensures patients safely and effectively utilize prescribed rehabilitation devices through real-time monitoring, patient education, clinical intervention, and treatment support. By combining clinical expertise with operational collaboration, the Orthopedic Rehab Specialist promotes therapy adherence, improves patient outcomes, supports regulatory compliance, and contributes to the effectiveness of ROMTech's Therapy Operations function in a continuous-care environment.

Key Responsibilities

• Monitor patients in real time through audio and visual technology while utilizing PortableConnect and related rehabilitation devices.
• Ensure patient safety, treatment compliance, and adherence to prescribed rehabilitation plans.
• Respond to patient inquiries, concerns, and clinical needs using sound clinical judgment and professional communication.
• Provide patient education regarding device operation, treatment expectations, rehabilitation goals, and therapy adherence.
• Supervise and provide clinical oversight of Patient Monitoring Assistants, including review and approval of work as required.
• Maintain accurate, timely, and compliant patient documentation in designated EHR and clinical systems.
• Identify, anticipate, escalate, and mitigate workflow disruptions that may affect patient monitoring operations.
• Collaborate with Clinical Services, Therapy Operations, and cross-functional teams to support patient outcomes and operational performance.
• Track and support key performance indicators related to patient engagement, adherence, outcomes, quality, and service delivery.
• Participate in recurring operational, clinical, and interdepartmental meetings.
• Maintain required licensure and obtain additional state licensure as necessary to support patient care operations.
• Adhere to HIPAA requirements, clinical standards, company policies, and applicable regulatory requirements.

Qualifications

• Required:
• Strong clinical judgment and patient care capabilities.
• Excellent verbal and written communication skills.
• Ability to establish trust and build rapport with patients through virtual interactions.
• Strong organizational, time-management, and documentation skills.
• Ability to multitask effectively in a fast-paced, team-oriented environment.
• Proficiency with EHR systems, healthcare technology platforms, and Microsoft 365 applications.
• Knowledge of HIPAA requirements and patient confidentiality standards.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to effectively supervise and oversee support staff activities.
• Preferred:
• Familiarity with telemetry monitoring tools and related software.
• Knowledge of durable medical equipment (DME).
• Understanding of insurance, reimbursement, and Medicare processes.
• Experience utilizing CRM systems.
• Solution-oriented mindset with a strong patient engagement focus.

Requirements

• Required:
• Minimum of one (1) year of direct patient care experience.
• Preferred:
• One (1) year or more of telehealth or virtual care experience.
• Experience working with Medicare populations.
• Previous supervisory, lead, or clinical mentoring experience.

Education Requirements

• Required:
• Doctor of Physical Therapy (DPT) or Physical Therapist degree from an accredited program required for professional licensure and lawful performance of position duties.
• Preferred:
• Advanced continuing education in orthopedics, rehabilitation, telehealth, patient engagement, or related clinical specialties.

License and Certification Requirements

• Required:
• Active Physical Therapist (PT) license in good standing.
• Successful completion of the National Physical Therapy Examination (NPTE) or equivalent licensing requirements.
• Ability to obtain and maintain additional state licensure as required to support patient care delivery.
• Preferred:
• Multi-state Physical Therapist licensure.
• Orthopedic, rehabilitation, or specialty clinical certifications.

Physical Demands and Working Conditions

• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio).
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required.
• Must be able to communicate clearly and professionally in both verbal and written formats.
• Must be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.