[Hiring] Mental Health Counselor @Sun Community Health

Role Description

The Mental Health Counselor is responsible for providing structured counseling services to individuals identified with mental health and psychosocial support needs through program screening and referral mechanisms. The role supports the implementation of community-based and digital mental health services, providing counseling to clients referred by mobile health team, community volunteers, contractors, peer educators, and digital referral platforms such as chatbot systems.

• Conduct psychosocial assessments, provide structured counseling sessions, and ensure appropriate follow-up and referral for clients requiring specialized mental health care.
• Participate in regular supervision sessions with the Mental Health Consultant to ensure service quality, strengthen counseling practices, and maintain adherence to ethical and safeguarding standards.

Job Description

• Deliver structured, evidence-based counseling services to clients referred through program referral pathways, including mobile health teams, community mobilizers/volunteers, peer educators, and digital chatbot platforms.
• Conduct comprehensive psychosocial assessments to identify client needs, risk factors, and strengths to develop individualized counseling plans.
• Implement evidence-informed interventions (such as CBT, PFA, or PST) aimed at enhancing emotional well-being, coping skills, and problem-solving capacity.
• Provide high-quality tele-counseling or remote counseling sessions through approved digital communication platforms (e.g., Zoom, Microsoft Teams, Viber, or phone calls) when in-person sessions are not feasible, ensuring confidentiality and adherence to program guidelines.
• Manage and track client referrals through digital systems, including chatbot or other online referral platforms, and ensure timely follow-up with clients.
• Maintain accurate and confidential client records using digital case management tools, ensuring all documentation is accurate and up to date.
• Identify and escalate high-risk cases requiring specialized mental health or psychiatric services and facilitate referrals through consultation with the technical supervisor.
• Execute consistent follow-up protocols to monitor client progress, evaluate outcomes, and ensure continuity of care.
• Coordinate directly with mobile health teams, community mobilizers, digital health teams, and affiliated service providers to streamline referral pathways and ensure seamless access for clients seeking help.
• Participate in case reviews, technical consultations, and supervision sessions with the Mental Health Consultant, when available or required, to review complex cases, receive feedback, and maintain and improve counseling quality and professional standards.
• Uphold strict ethical and safeguarding standards, specifically adhering to confidentiality protocols, safeguarding policies, "Do No Harm" principles, and PSEA guidelines.
• Contribute to program monitoring and data collection, and provide anonymized insights into mental health service delivery trends and mental health outcomes.
• Support program activities aimed at strengthening community-based and digital mental health services, including activities that reduce stigma and increase service uptake.
• Perform additional duties as assigned by the supervisor that align with the project goals.

Key Deliverables

• Completed psychosocial assessments and individualized counseling plans for referred clients.
• Structured counseling sessions delivered and properly documented in accordance with program guidelines.
• Updated and confidential client records, counseling session documentation, and referral tracking records.
• Regular client follow-up and progress monitoring to support continuity of care.
• Timely identification, documentation, and escalation of high-risk cases, with appropriate referrals to specialized mental health services.
• Participation in technical consultations, case reviews, and supervision activities when arranged, with relevant recommendations incorporated into counseling practice.
• Monthly mental health service reports, including client caseloads, counseling sessions, referral outcomes, and anonymized service delivery updates.
• Contributions to program monitoring, service quality improvement, and community-based and digital mental health activities.

Qualifications

• Bachelor's degree in Psychology, Counseling, Social Work, or a related mental health field.
• Minimum of 2–3 years of relevant experience in mental health counseling, psychosocial support, or community-based mental health services.
• Experience working with community health programs, NGOs, or humanitarian settings is preferred.
• Practical experience in structured counseling approaches (e.g., problem-solving therapy, CBT-informed counseling, or other evidence-based psychosocial interventions) is an advantage.
• Familiarity with digital tools used for tele-counseling, case management, and digital referral systems is desirable.

Term of Agreement

The Contractor will receive the basic daily service payment upon submission of a complete Daily Work Report to the respective Supervisor and payment will be made within 30 days after SCH receives and accepts the report. In addition, the Contractor may be eligible for a performance-based payment, which will be determined based on the verification of achievements against the Monthly or Quarterly Performance Indicator Report and the appraisal and approval of the respective Supervisor.

APPLICATION

Interested applicants, please send Application Letter, Curriculum Vitae (with “Two” referees, including your last employment for reference check), copies of Qualification Documents and National ID as per following “APPLY LINK” and/or Apply Email not later than on the evening of 24 November 2026 (Tuesday).