[Hiring] Mental Health Clinical Support Nurse @Serco Plc

Role Description

As a Mental Health Clinical Support Nurse, you will provide clinical leadership and support within a virtual care environment. You'll utilise your specialist mental health expertise to assess, triage and manage a variety of clinical situations while ensuring an exceptional customer experience.

• Providing clinical advice and support for mental health escalations.
• Managing inbound and outbound calls, follow-up contacts and SMS communications.
• Reviewing referrals and coordinating appropriate referrals to external services.
• Applying evidence-based clinical judgment within your scope of practice.
• Documenting interactions accurately and in line with clinical standards.
• Identifying and escalating clinical risks and incidents appropriately.
• Supporting quality improvement initiatives and service excellence.
• Contributing to a collaborative, inclusive and positive virtual team culture.

Qualifications

• Current unrestricted registration as a Registered Nurse with Australian Health Practitioner Regulation Agency (AHPRA).
• Current Australian College of Mental Health Nurses (ACMHN) credentialing, or the ability to obtain credentialing within an agreed timeframe.
• A specialist or postgraduate qualification in Mental Health Nursing.
• At least 12 months post-qualification experience in mental health nursing, or 3 years' experience as an RN working in mental health settings.
• Demonstrated recent practice in mental health nursing (3 years within the last 5 years).
• Excellent assessment, communication, problem-solving and de-escalation skills.
• Strong digital literacy and the ability to navigate multiple systems effectively.
• The ability to work autonomously while thriving in a virtual multidisciplinary team.

Requirements

• Contact centre or telehealth experience.
• Experience working within an outsourced services environment.
• Postgraduate qualifications in leadership or management.

Benefits

• Work from home anywhere in Australia.
• Meaningful work supporting Australians experiencing mental health challenges.
• Opportunities for ongoing professional development.
• A supportive and collaborative virtual team environment.
• The opportunity to work with a nationally recognised healthcare service.