[Hiring] Medication Access Coordinator @Mass General Brigham

Role Description

This opportunity is well suited for an experienced pharmacy technician who is interested in applying their medication knowledge, insurance experience, and patient-service skills in a care-coordination role. The Medication Support Coordinator supports patients and clinical teams with prior authorizations, medication access, insurance coverage, and financial-assistance programs. Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.

• Supports the clinic by assisting with patient medication management.
• Receives, reviews and facilitates requests for medication renewal.
• Reviews the requests according to guidelines, pends the requests in the electronic medical record and routes to prescriber for review and signature.
• When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
• Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
• Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient.
• Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.

Qualifications

• High School Diploma or Equivalent required
• Pharmacy Tech experience preferred
• Medical Office/Hospital/Managed Care experience 1-2 years required
• Medication Administration/Pharmacy experience 1-2 years required
• Experience with electronic medical record system(s) and Outlook preferred
• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
• Strong written and verbal communication skills.
• Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.

Requirements

• Remote Type: Remote
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $22.81 - $27.71/Hourly
• Grade: 4

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.